Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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TONIA SMITH

TONIA SMITH

Dallas,TX

Summary

Experienced professional focused on meeting or exceeding objectives seeking Nurse Aide position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Shiftkey
09.2021 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.

Certified Nursing Assistant

SHIFTMED
07.2021 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Wage and Investments

Internal Revenue Service-Federal Government
Dallas, Texas
11.2021 - 06.2022
  • Performed due diligence, research, analysis and documentation of transactions
  • Guided clients through compiling important financial histories and documentation for evaluation.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Followed up on denied and unpaid claims to resolve problems and obtain payments.
  • Responded to customer concerns and questions on daily basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Participated in team-building activities to enhance working relationships
  • Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
  • Maintained businesses' database by entering and verifying information.
  • Monitored and evaluated fellow agents' performance.
  • Informed clients of policies and procedures.
  • Resolved caller issues quickly and thoroughly.
  • Obtained client information by answering telephone calls.
  • Organized and coordinated meetings and conference calls with various individuals.

Courier

Fedex Express
Lancaster, TX
08.2015 - 08.2020
    • Picked up medical specimens from numerous businesses within 245 square mile territory daily.
    • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
    • Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatchers, upper management and peers.
    • Informed customers of discounts, special offers and programs to enhance customer experience.
    • Operated vehicle safely in highly congested areas with no traffic violations.
    • Reported customer questions, issues and complaints to management.
    • Interacted with customers to determine needs and opportunities for additional sales.

CSG II

ADT SECURITY
IRVING, TEXAS
05.2014 - 04.2015
    • Troubleshoot residential and commercial alarms systems.
    • Uses logic and reasoning to identify and resolve issues that may impede delivery of quality service.
    • Confer with clients/debtors by telephone or in person to determine reasons for overdue payments and to review terms of sales, service, or credit contracts and determine appropriate strategy.
    • Enhances customer relationship by demonstrating concern for customer safety.
    • Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through questioning of neighboring.
    • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
    • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
    • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
    • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
    • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
    • Documented all transactions and support interactions in system for future reference and addition to knowledge base using Remedy.

Customer Service Representative

RANDSTAD
IRVING, TEXAS
03.2012 - 04.2015
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Works effectively and efficiently to respond to customer requests in timely manner.
  • Builds appropriate rapport with customers and clients.
  • Possesses ability to effectively diffuse high-tension situations.
  • Manages customer relationships by performing full range of customer service functions.
  • Uses common courtesy to achieve customer loyalty.
  • Empathizes and acknowledges customer to create trust and partnership.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Initiated outbound customer calls(110) to review policy reviews and late payments to avoid lapse in coverage.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Communicated verification and authorization status updates with underwriting department to facilitate decision-making for patient admissions and insurance coverage.

HOUSE MANAGER

DAYBREAK INC
LANCASTER, TEXAS
05.2011 - 09.2013
  • Maintained positive living environment through cooking and teaching that proved beneficial to both visitors and residents.
  • Coordinated events for entire household, including holiday parties, cocktail parties and small gatherings.
  • Assisted residents with daily hygiene and living tasks, including taking medication and personal hygiene.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted disabled clients to support independence and well-being.

Claims Adjuster /Fraud Analyst

CATASTROPHE MANAGEMENT SOLUTIONS
RICHARDSON, TEXAS
10.2009 - 11.2011
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Communicating clearly, both orally and in writing and providing excellent customer service.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Examined claims forms and other records to determine insurance coverage.
  • Conducting benefit-cost analysis for mitigation projects; AND
  • Gathering information from field inspections at damaged sites;
  • Analyzing problems, gathering pertinent data and recognizing solutions;
  • Planning and organizing work to ensure timely completion;
  • Identified potential impacts and implications of policy changes to federal, state and local programs.
  • Developed, maintained and implemented plans and procedures associated with successful delivery of disaster response services.
  • Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
  • Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions.

Medical Claims Auditor

Wellpoint
Plano, TX
05.2006 - 09.2009
  • Protect security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
  • Explanation of Benefits.
  • Release information to persons or agencies according to regulations.
  • Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in coding team's regular meetings.
  • Post medical insurance billings.
  • Performed data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.
  • Decide which information should be included or excluded in reports.

Education

High School Diploma -

Marlin High School
Marlin, TX
05.1997

Skills

  • Feeding Assistance
  • Observation Documentation
  • Fluid Measurement
  • Caregiver Relations
  • Emotional and Social Support
  • Activities of Daily Living (ADL) Support
  • Nutrition and Diet
  • General Housekeeping Abilities
  • Promoting Healthy Habits
  • Basic Life Support
  • Grooming and Bathing Assistance
  • Supporting Personal Needs

Certification

  • CNA - Certified Nurse Assistant
  • CPR

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Wage and Investments

Internal Revenue Service-Federal Government
11.2021 - 06.2022

Certified Nursing Assistant

Shiftkey
09.2021 - Current

Certified Nursing Assistant

SHIFTMED
07.2021 - Current

Courier

Fedex Express
08.2015 - 08.2020

CSG II

ADT SECURITY
05.2014 - 04.2015

Customer Service Representative

RANDSTAD
03.2012 - 04.2015

HOUSE MANAGER

DAYBREAK INC
05.2011 - 09.2013

Claims Adjuster /Fraud Analyst

CATASTROPHE MANAGEMENT SOLUTIONS
10.2009 - 11.2011

Medical Claims Auditor

Wellpoint
05.2006 - 09.2009

High School Diploma -

Marlin High School

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TONIA SMITH