Tonia Summage
Houston Methodist The Woodlands
Conroe,Texas
18
years of professional experience
Insurance professional with extensive experience in verifying insurance details and optimizing patient intake processes. Known for reliability in team collaboration and consistently meeting objectives. Skilled in data entry and customer service, with proactive a proactive approach to adapting to changing requirements.
Work History
Senior Insurance Verifier
6 Years 10 Months- Initiate and manage authorization process for medical services done in outpatient setting.
- Collaborate with healthcare providers to gather necessary documentation to obtain prior authorization.
- Coordinated insurance verification needs between patients and office.
- Provided clear and timely updates on authorization status to relevant parties.
- Provide clear and timely updates on authorization status to relevant parties as needed.
- Collaborated with healthcare providers to gather documentation for prior authorization.
- Calculate patient financial responsibility.
Senior Patient Access Representative
2 Years 7 Months- Dispensed information and answered questions about facility and services to ensure patient understanding.
- Provided Excellent Customer Service to patients and families for individual needs, with empathy.
- Maintained knowledge of Inpatient and Outpatient Registration processes.
- Delivered exceptional customer service to patients and families, addressing individual needs with empathy.
- Assessed patient financial responsibility while collecting co-pays and deductibles at check-in to facilitate smooth registration.
Patient Access Coordinator
8 Years 6 Months- Interacted with and communicated and collaborated with various departments on a regular basis.
- Informed Patient Access Management and staff regarding payer requirements, significant changes, and developments.
- Supervised team to ensure effective workflow and task completion. and maintained productivity of employees.
- Delivered personalized customer service to patients and families, addressing individual needs with empathy.
- Supervised and maintained productivity of employees.
Education
Associate in arts (A.A.) - General Studies
Skills
Patient interaction
Claims processing
HIPAA compliance
Healthcare regulations
Follow-up
Data entry and review
Attention to detail
Follow-up techniques
Customer service experience
Communication and interpersonal skills
Patient confidentiality
Team productivity
Timeline
Senior Insurance Verifier
Houston Methodist The Woodlands
10.2019 - CurrentRead More
Senior Patient Access Representative
Ochsner LSU Health
03.2017 - 10.2019Read More
Patient Access Coordinator
Houston Methodist Willowbrook
07.2008 - 01.2017Read More
Northwestern State University of Louisiana
Associate in arts (A.A.) from General Studies
Read More