Tonia Tanner
Sulphur,Louisiana
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Customer Service Representative/Dispatcher
SWGS Roto Rooter
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Answer constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Schedule customer plumbing repair services and dispatch service techs
Cashier Supervisor
Stine Lumber
07.2021 - 12.2021
- Oversee cashiers, schedule lunches and breaks, distribute money when needed and pull money when tills exceed permitted amount
- Provide expertise on products to customers will providing customer service, as well as complete returns and account payments
- Balance tills and put them out every morning and complete bank deposit at the end of the day
- Fill and order items for front end such as chips, candy, etc.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Head Cashier
Lowe's
02.2019 - 07.2021
- Oversee cashiers on front end, lumber, garden center and customer service
- Assign breaks and lunches
- Provide overrides, distribute money to tills as needed and pull money when tills exceed permitted amount
- View reports and make sure all cashier's complete training
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
Operations Manager
South Cleveland WSC
12.2004 - 08.2018
- Oversee all office and field operations and provide work orders for field employees
- Enter work order repairs, new utility applications, and meter readings into RVS utility program
- Periodically observe issues in systems with field employees
- Create and distribute bills to customers
- Enter and receive customer payments and send late notices for past due bills
- Record all cash receipts and make bank deposits
- Conduct periodic reconciliations of all accounts to ensure accuracy
- Handle all office expenses as needed
- Run payroll for all employees on a weekly basis
- Keep all property, health, dental, vision, and life insurances current
- File all monthly and quarterly taxes and prepare and distribute W-2 and 1099s
- Maintain an orderly accounting filing systems and chart of all accounts as well as create and maintain the annual budget
- Issue financial statements to Board of Directors
- Prepare and host monthly board meetings and agenda in addition to taking minutes
- Print and file End of the Month and End of the Year Reports.
Education
Associates - Business Administration
AIU Online
12.2004
High School Diploma -
Vinton High School
05.1987
Skills
- De-escalation Techniques
- Multitasking and Prioritization
- Customer Account Manage
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Retention Strategies
- Data Entry and Maintenance
- Understanding Customer Needs
- Multi line Telephone
- Payroll
- Micro Office Suite
- Quickbooks
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative/Dispatcher
SWGS Roto Rooter
01.2022 - Current
Cashier Supervisor
Stine Lumber
07.2021 - 12.2021
Head Cashier
Lowe's
02.2019 - 07.2021
Operations Manager
South Cleveland WSC
12.2004 - 08.2018
High School Diploma -
Vinton High School
Associates - Business Administration
AIU Online
Similar Profiles
Tonia TannerTonia Tanner
Customer Service Representative/Dispatcher at SWGS Roto RooterCustomer Service Representative/Dispatcher at SWGS Roto Rooter
Brandon FilbertBrandon Filbert
Plumber Foreman at Roto-Co Dba Roto RooterPlumber Foreman at Roto-Co Dba Roto Rooter
Jason KinzelJason Kinzel
Sales Associate / Field Supervisor at Roto-RooterSales Associate / Field Supervisor at Roto-Rooter
Tyler PriceTyler Price
Mission Qualifying Training Instructor at United States Air Force, USAFMission Qualifying Training Instructor at United States Air Force, USAF
Rosemary HudsonRosemary Hudson
Registered Nurse, Intensive Care Unit at West Calcasieu Cameron HospitalRegistered Nurse, Intensive Care Unit at West Calcasieu Cameron Hospital