Summary
Overview
Work History
Education
Skills
Timeline
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TONIA TAYLOR

Bogota,NJ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Planning & Scheduling Supervisor

Veolia
05.2020 - Current
  • Optimized scheduling efficiency by implementing new software and streamlining processes.
  • Reduced overtime costs through effective workload distribution and resource allocation.
  • Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
  • Enhanced communication between departments with regular updates on schedule changes and adjustments.
  • Successfully managed staff of 30 technicians schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
  • Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
  • Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
  • Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.

Metering Field Supervisor

Veolia
07.2016 - 05.2020
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.

Metering Field Technician

Veolia
04.2014 - 07.2015
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.

Education

Associate of Science - Business

Bergen Community College
Paramus, NJ
06.2015

Skills

  • Performance Metrics
  • Cross-functional Collaboration
  • Regulatory Compliance
  • Team Leadership
  • Process Improvement
  • Documentation and Reporting
  • Strategic Planning

Timeline

Planning & Scheduling Supervisor

Veolia
05.2020 - Current

Metering Field Supervisor

Veolia
07.2016 - 05.2020

Metering Field Technician

Veolia
04.2014 - 07.2015

Associate of Science - Business

Bergen Community College

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TONIA TAYLOR