Tonia Wagoner
Terreton,ID
Summary
Dynamic professional with extensive experience at Ron's Tire and Motorsports, excelling in customer service and inventory management. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in coordinating schedules and processing warranties, ensuring seamless service delivery and customer satisfaction. Adaptable and committed to achieving excellence in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Sales and Service Writer
Ron's Tire and Motorsports
Idaho Falls, ID
07.2008 - Current
- Conferred with customers to understand service needs and write up accurate orders.
- Greeted customers and assessed service needs for machines.
- Documented customer machine issues and service requests accurately.
- Coordinated with technicians to schedule and prioritize repairs efficiently.
- Communicated service recommendations clearly to customers after consultations.
- Managed parts orders and inventory for timely service completion.
- Maintained organized records of customer transactions and service history.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
- Processed payments for completed services using cash register or point-of-sale systems.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Processes all registrations and warranties for all stores.
Staffing
Front Row Productions
Idaho Falls, ID
09.2007 - 05.2008
- Build spreadsheets for each staffing agent for each event
- Find staff to do promotions for events all over the western states
- Process all contract forms before and after even
Service Staff Manager
Pizza Hut
Idaho Falls, ID
05.1997 - 09.2007
- Managed daily operations of service staff to ensure efficient workflow.
- Trained new employees on customer service standards and procedures.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Conducted regular meetings to discuss service improvements and team performance.
- Resolved customer complaints promptly to enhance overall dining experience.
- Inventory weekly and figuring labor hours along with orders
Education
Certificate - BUISNESS MANAGEMENT
Martinsburg College
Martinsburg, WV10-2024
High School Diploma -
West Jefferson High School
Terreton, ID05-1994
Skills
- Customer service
- Inventory management
- Sales coordination
- Data analysis
- Communication skills
- Conflict resolution
- Coordinating schedules
- Invoice filing
- Warranty claims processing
- Adaptability and flexibility
- Phone etiquette
Timeline
Sales and Service Writer
Ron's Tire and Motorsports
07.2008 - Current
Staffing
Front Row Productions
09.2007 - 05.2008
Service Staff Manager
Pizza Hut
05.1997 - 09.2007
Certificate - BUISNESS MANAGEMENT
Martinsburg College
High School Diploma -
West Jefferson High School
Similar Profiles
Brandon KimbroBrandon Kimbro
Tire and Lube Technician at Ron's Tire & MotorsportsTire and Lube Technician at Ron's Tire & Motorsports
Dylan MatsonDylan Matson
Mechanical Service Manager at Ron's Tire and MotorsportMechanical Service Manager at Ron's Tire and Motorsport
Jerry L CamposJerry L Campos
Auto Mechanic at Ron's Tire & Auto ServiceAuto Mechanic at Ron's Tire & Auto Service
Lixy RodriguezLixy Rodriguez
Staffing Coordinator at Gem State StaffingStaffing Coordinator at Gem State Staffing
Lixy RodriguezLixy Rodriguez
Call Center Representative at Clear InsightsCall Center Representative at Clear Insights