Tonia Westbrook
Hot Springs,AR
Summary
Detail-oriented payroll clerk offering several years' experience in the accounting industry. Outstanding management, communication and organizational skills. Strong data entry and clerical abilities.
Overview
18
18
years of professional experience
Work History
Operations Manager
Courtyard by Marriott
Hot Springs, AR
01.2020 - Current
- Responsible for daily reconciliation of all hotel funds, bank deposits, and expense reports.
- Create and maintains direct bill accounts, post AR payments and submits AR reports to ownership.
- Monitors and improves efficiency of processes, team performance, and customer service.
- Prepares end of month reports and monthly inventories.
- Processes payroll to include entering all time edits, charge tips, approving time off request and approving time cards.
- Conducts new hire onboarding, maintains employee files, responds to all unemployment claims and worker’s comp claims and disciplinary action as necessary.
- Processes invoices for payment using accounting software applications.
- Maintains records of employee participation in all training activities.
Customer Service Manager
Harps food stores, inc.
Hot Springs, AR
10.2018 - 01.2020
- Handled all customer inquiries, issues, refunds and exchanges.
- Approved all cashier voids and overrides
- Assisted in cash office by opening the store, balancing the tills, counting down safe, preparing the deposits and all other accounting task for the store
General Manager
IHG - Holiday Inn Express
Fort POLK, LA
05.2013 - 09.2017
- Managed a 148-room hotel on a military installation
- I was responsible for preparing annual capital plans, budgets, sales and marketing plans, and for meeting monthly, quarterly and yearly revenue goals as well as monitoring and controlling labor and expenses
- Overseeing 3 managers and 19 employees and all salary and human resources related actions in accordance with company policies
- I was responsible for implementing all company and post safety and security plans
- I responded to all guest reviews and I worked to drive improvement in guest satisfaction scores as well as employee engagement scores
- I left the company because I wanted to move closer to my family and IHG did not have any IHG managed hotels in Arkansas for me to transfer too.
Operations Manager
IHG Army Hotels
Fort Bliss, TX
09.2012 - 05.2013
- Assistant to the GM of a 511-room hotel.
- I monitored and controlled labor expenses, established and implemented service recovery guidelines, review guest feedback, and served as manager on duty.
- Managed the day to day operations of the housekeeping and maintenance departments while training and motivating the team.
- Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
Operations manager
IHG Army Hotels
White Sands Missile Range, NM
10.2011 - 09.2012
- Operations Manager of a 68-room hotel located on White Sands Missile Range, NM
- I oversaw all departments
- I was responsible for all hotel financials and performed all HR duties including payroll.
Operations Manager
IHG - Holiday Inn Express
Fort POLK, LA
04.2010 - 10.2011
- Manager of a 148-room hotel overseeing the front desk and food and beverage departments
- I paid all invoices, keep hotel checkbook, performed all HR duties including payroll
- I was responsible for all safety and security training
- Communicated effectively with management and renovation team throughout a full renovation of the hotel.
Administrative Assistant
IHG - Holiday Inn Express
Fort POLK, LA
08.2009 - 04.2010
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted in the preparation of reports, presentations and correspondence.
- Provided HR administrative assistance to management team.
- Assisted organizational efforts by filing, entering data and answering phones.
Sales Associate/Pricing & Signing Associate
JCPenney
Oxford, MS
08.2006 - 05.2007
- Reviewed and updated pricing for products on a regular basis.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
Skills
- Payroll Processing
- Staff Management
- Training and mentoring
- Cash Flow Management
- Invoice Processing
- Employee Relations
- Clerical Support
- Personnel records maintenance
- Office Administration
- Complaint resolution
- Scheduling
- Account Management
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Courtyard by Marriott
01.2020 - Current
Customer Service Manager
Harps food stores, inc.
10.2018 - 01.2020
General Manager
IHG - Holiday Inn Express
05.2013 - 09.2017
Operations Manager
IHG Army Hotels
09.2012 - 05.2013
Operations manager
IHG Army Hotels
10.2011 - 09.2012
Operations Manager
IHG - Holiday Inn Express
04.2010 - 10.2011
Administrative Assistant
IHG - Holiday Inn Express
08.2009 - 04.2010
Sales Associate/Pricing & Signing Associate
JCPenney
08.2006 - 05.2007
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