Tonia White
Jackson,MI
Summary
Accomplished Chief Employee Experience Officer with a proven track record at American 1 Credit Union, enhancing employee engagement and leadership development through strategic planning and innovation. Expert in creating inclusive environments and driving performance consistency, with a strong foundation in collaboration and community relations. Achieved significant advancements in professional development and employee satisfaction.
Overview
24
24
years of professional experience
Work History
Chief Employee Experience Officer
Amercian 1 Credit Union
04.2020 - 08.2024
- Enhanced the people strategy through talent acquisition, employee engagement, and leadership development. To ensure the company maintained 280 employees.
- Managed HR, Training, and Organizational Development teams to shape the company culture to create an inclusive environment for all.
- Initiated change around performance and compensation to ensure consistency across the company.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress toward goals.
Store Manager
Bath & Body Works
10.2000 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed 15 to 45 store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training, and mentoring new staff members.
Education
High School Diploma -
Jackson High School
Jackson, MI06.1988
Skills
- Strategic Planning
- Innovation and Creativity
- Community Relations
- Create Development Workshops
- Collaborator
- Recruiting, Hiring, and Retention
Accomplishments
Completed the Harvard Business School Sustainable Business Strategy course as an executive team at American 1 Credit Union.
Created a Diverse Team Workshop for the Jackson Chamber of Commerce. I do an annual session for the Leadership Jackson Program and other community partners.
Certification
Harvard Business School Sustainable Business Strategy Course.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Board of Directors for the YMCA
- Volunteer for Jackson Michigan Giving Back to the Community
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureHealthcare benefitsCareer advancementFlexible work hoursPersonal development programsPaid time off401k matchTeam Building / Company RetreatsPaid sick leaveQuote
"The customer's experience is the employee's experience."
Tonia White
Timeline
Chief Employee Experience Officer
Amercian 1 Credit Union
04.2020 - 08.2024
Store Manager
Bath & Body Works
10.2000 - 03.2020
High School Diploma -
Jackson High School
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