Tonia Zarrella, M.Ed., LMHC
Mansfield,MA
Summary
Client-centered psychotherapist polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting thorough interviews, monitoring patient progress, and report writing.
Overview
19
19
years of professional experience
Work History
Licensed Psychotherapist
Bloom Into Wellness, LLC
05.2016 - Current
- Delivered mental health support weekly for at least 20 women, including clients suffering from perinatal mood disorders.
- Increased client satisfaction and engagement in therapy by establishing rapport, trust, and open communication.
- Improved client outcomes by utilizing evidence-based therapeutic techniques tailored to individual needs.
- Maintained thorough documentation of clinical notes and treatment plans in accordance with ethical guidelines and confidentiality laws.
- Provided supervision and mentorship for up to ten employees or interns seeking licensure within the field of psychotherapy.
- Continued professional development by attending relevant conferences, trainings, and workshops related to psychotherapy practice.
Director of Family Support
Department of Developmental Services
03.2014 - 12.2016
- Oversaw ten Family Support Centers in the Southeast Region to ensure compliance with the DDS Family Support Center Contract
- Provided management and direct supervision to the Southeast Regional Intake and Eligibility Team which was comprised of a Regional Eligibility Psychologist, a Regional Clinical Social Worker, three Eligibility Specialists, and an administrative assistant
- Ensured that cases were assigned in a timely manner and that eligibility determinations are completed according to state guidelines
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Worked closely with organizational leadership to guide operational strategy.
Care Coordinator
Massachusetts Department of Public Health
04.2010 - 03.2014
- Provided care coordination services to a caseload of up to fifty families with children with special health care needs
- Assessed patient and family needs and connected them with appropriate resources to ensure optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Helped families understand and navigate the complexities of the health care and human service system
- Assisted with interviewing potential care coordinators and provided training once hired
- Provided supervision to colleagues.
Social Worker
Massachusetts Department of Children and Families
01.2005 - 03.2010
- Provided in home, strength-based, culturally competent, and family-focused case management to families with children who had been exposed to abuse and/or neglect
- Assessed a family’s strengths and areas of need via interviews and wrote a comprehensive investigation reports, assessments, and service plan as required.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Documented interactions with families and providers in a timely manner
Education
Master of Education - Counseling Psychology
Cambridge College
Cambridge, Massachusetts05.2006
Bachelor of Arts - Clinical Psychology; Spanish
Tufts University
Medford, Massachusetts05.2003
Skills
- Cultural humility
- Perinatal Mental Health care
- Solution-focused therapy
- Trauma-informed care
- Client Interviewing
- Documentation and record-keeping
- Report preparation
- Client Interviewing
- Professional development
Languages
Spanish
Professional Working
Active, Unrestricted, Licensure
Massachusetts: LMHC #7256
Rhode Island: LMHC #MHC01255
Timeline
Licensed Psychotherapist
Bloom Into Wellness, LLC
05.2016 - Current
Director of Family Support
Department of Developmental Services
03.2014 - 12.2016
Care Coordinator
Massachusetts Department of Public Health
04.2010 - 03.2014
Social Worker
Massachusetts Department of Children and Families
01.2005 - 03.2010
Master of Education - Counseling Psychology
Cambridge College
Bachelor of Arts - Clinical Psychology; Spanish
Tufts University
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