Tonia Joyce Estrada

Supervises the daily operations of the Records and Identification Bureau, Auto Unit and Megan's Law; processes subpoena, discovery and Open Public Records Act requests; developed and revises Standard Operating Procedures (SOP) to ensure records are classified, maintained and shared according to state law and regulations; implemented staff training for all new recruits over a three month period and offer continuous advice, guidance and mentorship on duties and best practices; designs and implements corrective action plans as needed; serves as liaison for auditing agencies to ensure financial and record audits are completed in an accurate and timely manner; worked with internal team members to remedy issues with preemptive solutions; assisted in continuous improvement activities while developing and maintaining resulting documents; compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies; identified areas of weakness and recommended and implemented process improvements for departmental success

Advocated on behalf of district constituents with various state agencies to resolve issues or concerns; referred constituents to appropriate local, state and federal officials; Managed caseload of individual constituents and families; determined eligibility and suitability for programs by performing constituent interviews and assessments; coordinated with liaisons and community agencies for supportive services; supervised overall client services and acted as liaison between constituents and partnered service providers; assessed the needs of each constituent and recommended appropriate services and resources; represented elected officials at stakeholder and community events; trained and supervised college interns to handle office requirements and constituent inquiries; supported legislators during fundraising events and speaking engagements

Use superb interpersonal skills to provide exceptional customer service. Work as a cashier. Duties include merchandising, arranging floor sets and stocking of products

Reviewed grant guidelines and drafted new grant applications; revised existing grant applications and provided feedback to program directors; aided in the facilitation of summer youth mentoring activities; assisted the Chief Executive Officer at board and community partner meetings

Managed constituent inquiries; referred constituents to the appropriate liaison according to their federal issue; drafted and sent out constituent correspondence; served as office representative at events; provided

clerical support, addressing routine and special requirements; answered and transferred incoming telephone calls, taking messages for various staff members; completed research, compiled data and assisted in timely reporting; collaborated with team to optimize workflow and achieve objectives; assisted with projects by applying strong analytical skills and studies; sorted, organized and maintained files.

Made daily jail visits to interview potential program participants and administer program applications; attended court appearances to advocate on behalf of new program participants; recommended release of program re-offenders; reviewed participant reports and revised them with ongoing case observations