Summary
Overview
Work History
Skills
Timeline
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Toniann Schiazza

Toniann Schiazza

Cinnaminson,NJ

Summary

Dynamic Restaurant Manager with a proven track record at Kensington Pub, excelling in team management and customer engagement. Enhanced operational efficiency and elevated service quality, leading to increased sales during off-peak hours. Skilled in inventory control, fostering strong supplier relationships, and creating a welcoming atmosphere that drives repeat business.

Overview

28
28
years of professional experience

Work History

Restaurant Manager

Kensington Pub
09.2016 - 06.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.

Surgical Coordinator

Wills Eye Hospital
09.2013 - 08.2016
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.

Bartender / Manager

Liberties Restaurant
09.1997 - 08.2006
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management

Timeline

Restaurant Manager

Kensington Pub
09.2016 - 06.2025

Surgical Coordinator

Wills Eye Hospital
09.2013 - 08.2016

Bartender / Manager

Liberties Restaurant
09.1997 - 08.2006

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Toniann Schiazza