Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonica Bingham

Knoxville,TN

Summary

Dynamic Technical Support Engineer with a proven track record at Hardcoat Technology, excelling in problem-solving and customer support. Enhanced client satisfaction through effective troubleshooting and mentorship, while developing guides that improved team efficiency. Skilled in application support and committed to fostering strong customer relationships. Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Shift Leader

Captain D's
02.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Technical Support Engineer

Hardcoat Technology
02.2017 - 05.2021
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

Shit Supervisor

Cook Out
05.2009 - 11.2016
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Fulton High School
2509 N. Broadway Knoxville TN 37917
05.1998

Skills

  • Technical support
  • Technical troubleshooting
  • Problem-solving
  • Application support
  • Customer support
  • Customer relationship management
  • Customer service
  • Employee training

Timeline

Shift Leader

Captain D's
02.2023 - Current

Technical Support Engineer

Hardcoat Technology
02.2017 - 05.2021

Shit Supervisor

Cook Out
05.2009 - 11.2016

Fulton High School
Tonica Bingham