Tonica D. Jenkins

Appointment Scheduling:

Follow established protocol to schedule appointments for various practice groups and locations.

Patient Registration:

Handle new patient registration and update existing patient and insurance information,

Inquiries and support:

Respond to telephone inquiries from callers and customers and process prescription requests or messages.

Patient Advocacy:

Advocate on behalf of the caller to ensure their needs are met, acting as a helpful resource and point of loyalty for the health system,

Customer Relationship Management:

Provide efficient and effective customer relationship management, instilling customer loyalty and anticipating needs.