Tonice Smith
Savannah,GA
Summary
Adept at transforming challenges into solutions, I leveraged my meticulous attention to detail and strong problem-solving skills at Coastal Moving and Storage to enhance operational efficiency and customer satisfaction. My expertise in data entry and a positive attitude fostered a productive work environment, significantly contributing to the company's success.
Overview
4
4
years of professional experience
Work History
Office Assistant
Coastal Moving and Storage
04.2023 - 02.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Front Desk Receptionist
Vaught Orthodontics
05.2021 - 03.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Education
High School Diploma -
Windsor Forest High School
Savannah, GA05-2020
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Prioritizing work
- Office administration
- Mail handling
- Excel spreadsheets
- File maintenance
- Appointment scheduling
- Strong problem solver
- Clerical support
- Office supply management
- Valid Driver's license
- Bookkeeping
- Team bonding
- Invoice processing
- Meticulous attention to detail
- Payment processing
- Multi-line phone proficiency
- Inventory management
- Social media and promotions
- Spreadsheet creation
- Report writing
- Payroll processing
- Strategic planning
- Technical support
Timeline
Office Assistant
Coastal Moving and Storage
04.2023 - 02.2025
Front Desk Receptionist
Vaught Orthodontics
05.2021 - 03.2023
High School Diploma -
Windsor Forest High School
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