Tonicia Askew
Kennesaw,GA
Summary
Meticulous accounting professional bring years of 10+ years of experience in strategic planning, customer relationship management, and account reconciliation. Strong Quickbooks an microsoft proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping.
Overview
18
18
years of professional experience
Work History
Supervisor
Braves stadium under non-profit P.O.T.S
04.2021 - Current
- Maintained customer loyalty by delivering fast, friendly, and knowledgeable service for routine questions and service communication
- Worked with management team to implement proper divisions of responsibilities
- Evaluated employees with company policies, objectives, and communication goals.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Monitored accounts to verify compliance with payment terms and schedules.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Inspected account books and recorded transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Home Agent Quality supervisor
Teleperformance
01.2017 - 01.2021
- Assisted 20+ callers per day in fast-paced environment
- Kept customer account information secure and safe, by following company privacy policies
- Reviewed files, records, and other obtained documents to respond to customer requests
- Maintained customer loyalty by delivering fast, friendly, and knowledgeable service for routine questions and service communication
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Supervisor
Jason's Deli
11.2006 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints
- Improved performance and coached and trained to improve weak areas
- Maintained compliance with, resolved issues, and adjusted policies to meet changing needs
- Evaluated employees with company policies, objectives, and communication goals
- Worked with management team to implement proper division of responsibilities
- Set overall vision and provided team leadership
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Inspected account books and recorded transactions.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Education
Bachelor's degree in business Administration - Bachelors in Business
Strayer University
01.2026
High School Diploma - undefined
Avondale High School
01.2006
Skills
- Rules and regulation enforcer
- Organizational strengths
- Call center experience
- Technologically savvy
- Skilled multi-tasker
- Deadline- oriented
- Persuasive
- Payment tracking
- Microsoft Office
- Invoice Processing
- Payment management
- Accurate payment posting
- Customer service support
- Dispute Resolution
- Policy Development
- Generally Accepted Accounting Principles
- Team Bonding
- Accounts Receivable
- Microsoft Excel
Timeline
Supervisor
Braves stadium under non-profit P.O.T.S
04.2021 - Current
Home Agent Quality supervisor
Teleperformance
01.2017 - 01.2021
Supervisor
Jason's Deli
11.2006 - 11.2016
Bachelor's degree in business Administration - Bachelors in Business
Strayer University
High School Diploma - undefined
Avondale High School
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