Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonie Carruthers

Oregon,OH

Summary

Proven track record in enhancing customer satisfaction, notably at Candlewood Suites Hotel, by leveraging exceptional customer service and attention to detail. Skilled in streamlining processes for efficiency and fostering positive guest relations through effective communication and problem-solving. Demonstrates reliability and a commitment to quality service, contributing to significant improvements in guest experience.

Overview

10
10
years of professional experience

Work History

Store Associate

Dollar Tree Store #5226
10.2022 - 02.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Front Desk Associate

Candlewood Suites Hotel
08.2014 - 03.2015
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.

Kitchen Associate/Customer Care Associate

Homewood Suites By Hilton
06.2013 - 08.2013
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
  • Contributed to a collaborative working atmosphere by actively participating in team meetings, offering suggestions for improvement when necessary.
  • Completed tasks efficiently under time constraints during peak service hours while maintaining quality standards demanded by the establishment.
  • Assisted in the planning and execution of special events, including catering for large groups, private parties, and promotional functions.
  • Reduced food waste through careful inventory management and menu planning, contributing to cost savings for the establishment.
  • Assisted in the development of new menu items, incorporating seasonal ingredients and trending flavors to entice customers.
  • Ensured proper storage of perishable items at appropriate temperatures to preserve freshness and prevent spoilage.
  • Contributed to a positive workplace culture by maintaining a supportive attitude, actively communicating with team members, and fostering an environment of mutual respect.

Front Desk Associate

Comfort Inn & Suites
09.2012 - 06.2013
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Used internal software to process reservations, check-ins and check-outs.

Education

Associate of Business Administration - Business Administration And Management

Fairmont State University
Fairmont, WV

Skills

  • Customer Service
  • Customer Assistance
  • Honest and Dependable
  • Attention to Detail Focus
  • Friendly and Helpful
  • Reliable and Responsible

Timeline

Store Associate

Dollar Tree Store #5226
10.2022 - 02.2023

Front Desk Associate

Candlewood Suites Hotel
08.2014 - 03.2015

Kitchen Associate/Customer Care Associate

Homewood Suites By Hilton
06.2013 - 08.2013

Front Desk Associate

Comfort Inn & Suites
09.2012 - 06.2013

Associate of Business Administration - Business Administration And Management

Fairmont State University

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Tonie Carruthers