Summary
Overview
Work History
Education
Skills
Timeline
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TONIE DEDNER

Towson

Summary

History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style. Proficient in operating office and RF scangun equipment, updating computer systems and coordinating paperwork.

Overview

12
12
years of professional experience

Work History

Delivery Driver (Independent Contractor)

DoorDash
08.2019 - Current
  • Ensure timely deliveries, enhancing satisfaction with optimized routes and clear communication
  • Resolve customer issues, improving service quality and ensuring accurate orders
  • Coordinate with restaurants for real-time updates, maintaining precise tracking and performance
  • Log daily routes and reports for comprehensive analysis and operational efficiency

Clinical Care Coordinator (Contractor)

Mary Kraft HR
09.2024 - 01.2025
  • Coordinated patient care plans, enhancing treatment efficiency and improving patient outcomes
  • Collaborated with medical teams, streamlining communication and reducing response times
  • Analyzed patient data, identifying trends to optimize care strategies and resource allocation
  • Coordinated patient care workflows and clinical documentation, optimising resource allocation while maintaining high-quality care standards

Family Support Specialist II / Eligibility Specialist

The Cabinet for Health and Family Services
08.2019 - 12.2021
  • Conducted intake interviews, enhancing aid access and client satisfaction
  • Streamlined document analysis, improving application efficiency
  • Connected clients to services, promoting self-sufficiency
  • Coordinated services, increasing client stability
  • Ensured compliance with accurate documentation

System Monitor

Meijer
05.2014 - 04.2017
  • Reviewed system reports, ensuring data accuracy and enhancing inventory management processes
  • Resolved inventory discrepancies, improving team efficiency and operational consistency
  • Communicated effectively to maintain accurate stock levels, supporting consistent operations
  • Implemented real-time monitoring protocols and conducted system diagnostics to optimize inventory tracking performance and minimize data inconsistencies

Facilities Assistant

Western Kentucky University
03.2013 - 01.2015
  • Addressed facility inquiries, enhancing service efficiency and user satisfaction
  • Coordinated work orders, streamlining maintenance for improved productivity
  • Maintained records for easy administrative access, ensuring operational continuity
  • Processed paperwork efficiently, supporting smooth facility operations
  • Implemented comprehensive facility management protocols, coordinating maintenance schedules and optimizing resource allocation for enhanced operational efficiency

Education

CERTIFICATE IN ADDICTION EDUCATION -

Western Kentucky University
Bowling Green, KY
01.2022

MASTER OF ARTS - ORGANIZATIONAL LEADERSHIP

Western Kentucky University
Bowling Green, KY
01.2021

BACHELOR OF SCIENCE - SYSTEMS MANAGEMENT, INFORMATION SYSTEMS

Western Kentucky University
Bowling Green, KY
01.2016

Skills

  • Time Management
  • Communication
  • Written and oral communication
  • Multitasking
  • Phone Etiquette
  • Office Skills
  • Data Entry
  • Problem Solving
  • Documentation
  • Customer service

Timeline

Clinical Care Coordinator (Contractor)

Mary Kraft HR
09.2024 - 01.2025

Delivery Driver (Independent Contractor)

DoorDash
08.2019 - Current

Family Support Specialist II / Eligibility Specialist

The Cabinet for Health and Family Services
08.2019 - 12.2021

System Monitor

Meijer
05.2014 - 04.2017

Facilities Assistant

Western Kentucky University
03.2013 - 01.2015

MASTER OF ARTS - ORGANIZATIONAL LEADERSHIP

Western Kentucky University

BACHELOR OF SCIENCE - SYSTEMS MANAGEMENT, INFORMATION SYSTEMS

Western Kentucky University

CERTIFICATE IN ADDICTION EDUCATION -

Western Kentucky University

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