Tonie D Garnigan
Cartersville,GA
Summary
- A position with an organization in which experience, education and abilities in clerical work will be of value.
- Acutely developed organizational and communications skills.
- Worked with people to assure pleasant and efficient service.
- Provide help to people in a wide variety of clientele.
- Enjoy helping and working with people.
- Has always been achievement oriented.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Momentum Telecommunication
04.2015 - 07.2015
- Performing the duties of troubleshooting problems for cable, internet and telephones for our customers
- In addition, I also help to properly set email addresses up and answer any questions that the customer might have
Contractor for DFCS
Family Menders
08.2014 - 04.2015
- Performing the duties as a Care Manager
- In this role, I transport children in DFCS custody, supervise visits with parents and children, In addition I also teach parenting classes, attend court if needed, typing, billing
Contractor for DFCS
Pro-Active Management
07.2014 - 08.2014
- Performing the job duties of a Family Advocate
- In this role, I supervised visitations between custodial parents and children in DFCS custody
- I taught parenting classes, transported children and parents to supervised visits, typing, filing, billing, attended court, and taught early intervention classes
Quality Specialist
Shaw Industries Quality Engineering Lab
09.2011 - 07.2014
- In this roll, I made sure that the line ran properly with the customers in mind
- I made sure that due dates were met, and that we were producing the best carpet to meet the customer needs
- I performed different test on the carpet to make sure that it was within the standards in which Shaw has prided themselves in becoming one of the largest carpet companies in the world
- Performed various test on carpet before it is shipped to the end user, typing, filing, answer telephone, provide standards for various processes
- Answer questions in references to shipped orders or claims, placed orders on hold that needed further testing before shipping out to the end users, placed holds on carpet that were not A grade carpet before it ship to end user
Quality Specialist
Shaw Industries
10.2008 - 09.2011
- In this roll, I made sure that the line ran properly with the customer in mind
- I made sure that due dates were met, and that we were producing the best carpet to meet the customer’s needs
Private Contractor for DFACS
Georgia Hope
04.2008 - 10.2008
- Transport children in state custody to and from visits with their parents, preformed drug screens, supervised visited with children and parents, taught parenting classes, attended juvenile court with parents and/or children
Probation Officer
Supervision Services
03.2005 - 04.2008
- Typing, filing, answer telephone, supervised over500 misdemeanor adult probationer to ensure that they were abiding by court orders, visit the jail, write revocations for offenders, who had not abided by mandated court orders, collect fees, attend court
Victim Assistance Advocate
Bartow County Governments
02.2001 - 03.2005
- Notify victims of their certain rights of the legal system during the Process of pending trials in which they are involved
- I also help to assist victims fill out any necessary paper work needed in order to collect restitution needed
- I keep victims informed of all court procedures, and dates, as well as attend court with the victims if needed
- I answer any questions that the victims may have in reference to a case whether the case is pending or closed
- I am more or less considered as a liaison between the victim and the legal system
Inside Sales Representative
03.1999 - 02.2000
- Process quotes for dealer customers, handled dealer customers problems, expedited all orders, Interacted on a day to day basis with Outside Sales Rep
- Answer telephones, filing, process claims orders, return authorization, write up credit memo’s, promoted products from quick ship line, attended daily meetings with production team to insure that the product was still on scheduled to ship
Data Entry Clerk
Auto-Loc/King-Way Material Handling
09.1998 - 03.1999
- Data entry clerk that included entering all orders placed by dealer customers, and sales reps
- Processed all claim orders, handled any customer complaints, filing, answered telephone, and expedited orders thru shipping
Single Point of Contact
06.1994 - 09.1998
- Data entry that includes helping the sales force of the company deal with all types of problems including claims, return authorization, credit memos as well as shipping and expediting orders
- I also help in placing carpet orders and sample orders
- Also, gave out specifications on carpet, typing, answering telephones, filing, ordered samples, expedited orders
Customer Service Representative
Shaw Industries Plant62
06.1992 - 06.1994
- Data Entry clerk, answer telephone, typing, filing, expedite orders, answer questions in reference to shipping dates
- I also had three special accounts that I handle exclusive when it came to any needs that they may have had with order residential carpet from placing the order, to make sure that the carpet was properly delivered to the customers in a timely manner
Education
Certified - Life Coach Health and Wellness
Soma Institute
Chicago, Illinois01.2023
Marketing
Fort Valley State College
Fort Valley, Georgia01.1988
General Business
Cartersville High School
Cartersville, Georgia01.1983
Skills
- Computer Knowledge includes:
- Windows
- Lotus1-2-3
- Ami-Pro
- Fox-Pro
- WordPerfect
- Windows98
- Microsoft Office
- Excel
- Athena
Certification
Certified Notary
Certified Life Health and Wellness Coach
Timeline
Technical Support Representative
Momentum Telecommunication
04.2015 - 07.2015
Contractor for DFCS
Family Menders
08.2014 - 04.2015
Contractor for DFCS
Pro-Active Management
07.2014 - 08.2014
Quality Specialist
Shaw Industries Quality Engineering Lab
09.2011 - 07.2014
Quality Specialist
Shaw Industries
10.2008 - 09.2011
Private Contractor for DFACS
Georgia Hope
04.2008 - 10.2008
Probation Officer
Supervision Services
03.2005 - 04.2008
Victim Assistance Advocate
Bartow County Governments
02.2001 - 03.2005
Inside Sales Representative
03.1999 - 02.2000
Data Entry Clerk
Auto-Loc/King-Way Material Handling
09.1998 - 03.1999
Single Point of Contact
06.1994 - 09.1998
Customer Service Representative
Shaw Industries Plant62
06.1992 - 06.1994
Certified - Life Coach Health and Wellness
Soma Institute
Marketing
Fort Valley State College
General Business
Cartersville High School
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