Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Professionalsummary2
Timeline
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Tonie Washington

Tonie Washington

Wylie,Texas

Summary

Hi! I’m Tonie. I am an Organized administrative professional with a strong background in delivering exceptional customer service. Ability to multitask effectively and remain composed in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping, and customer relations. Consistently maintains professionalism and a positive attitude when interacting with clients. Friendly team player dedicated to crafting delicious specialty coffee and tea beverages while creating a safe and welcoming cafe environment. Fast learner and adapts quickly to new circumstances and challenges, coupled with extensive knowledge of coffee-making equipment operations. Thrives under pressure and excels in fast-paced settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bubble Tea Barista

Balance Asian Grill
04.2024 - Current
  • Used POS system to accurately enter orders and process payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Receptionist/ Front Desk

Massage Bliss & Cryo
07.2023 - 05.2024
  • Greeted visitors warmly and ensured they had a positive experience
  • Handled cash and credit card payments with accuracy
  • Answered phones professionally in accordance with organizational protocols
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Maintained accurate records of all incoming calls, messages, and visitors
  • Maintained office and faculty supplies to keep optimum stock on hand
  • Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
  • Stocked bathrooms with paper products, soap and other items necessary for daily operations
  • Swept, mopped, and vacuumed all types of floors
  • Emptied trash cans throughout the facility ensuring that all waste is disposed of properly according to company policy
  • Dusted furniture and fixtures regularly to maintain a clean appearance
  • Reported all damaged or broken equipment immediately to supervisor for repair or replacement
  • Used upselling techniques and offered product and service consultations.

Head Sales Associate/ Assistant Manager

Claire's
07.2022 - 06.2023
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Packaged and priced each product accurately in accordance with company pricing procedures
  • Handled customer complaints with grace and poise, resolving issues as soon as possible by contacting [Job title]
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Customers received merchandise recommendations based on their needs and preferences
  • Assisted customers in enrolling in loyalty programs and submitting paperwork
  • Helped team members master sales techniques so they could consistently exceed their goals
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products
  • Was in charge of maintaining store equipment, store items, etc
  • Used my exceptional negotiating skills to secure service agreements and maintain quality standards
  • Looked for industry trends on social media and through online sources.

Education

High School Diploma -

Wylie East High School
Wylie, TX

Skills

  • Sales tactics
  • Sales leadership development
  • Sales techniques knowledge
  • Sales background
  • Sales strategy expertise
  • Cake decorating
  • Food production
  • Design techniques
  • Adaptive and creative
  • Bookkeeping
  • Supply Management
  • Patient care
  • Cleaning/ Cleansing
  • Telephone skills
  • Customer and client relations

Certification

Drivers license

Accomplishments

  • Wylie East dance company Vice President
  • Wylie East dance company social media coordinator

Professionalsummary2

Detail driven, sales specialist, fast working, artistic, self driven individual who does my absolute best to satisfy customers to the best of my ability. I work well under pressure and I'm used to a fast pace environment. I use tactics and techniques to communicate to my customers in a welcoming and engaging way to make their day. Customer service is my expertise. I am also a well rounded artist who flourishes when given the chance to express my artistic side.

Timeline

Bubble Tea Barista

Balance Asian Grill
04.2024 - Current

Receptionist/ Front Desk

Massage Bliss & Cryo
07.2023 - 05.2024

Head Sales Associate/ Assistant Manager

Claire's
07.2022 - 06.2023

High School Diploma -

Wylie East High School

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Tonie Washington