Summary
Overview
Work History
Education
Skills
Timeline
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Tonie Wyatt

Safety Harbor,FL

Summary

Dynamic Customer Service Representative with a proven track record at Youfit Fitness, excelling in complaint resolution and customer relations. Skilled in account updating and creative problem solving, I enhanced customer retention through unique discount offerings, ensuring high satisfaction and loyalty. Committed to maintaining exceptional service standards in fast-paced environments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Youfit Fitness
01.2024 - 08.2025
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

DayPorter

Wentworth Golf Resort
03.2015 - 07.2023
  • Communicated with coworkers and managers about completed duties.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Performed cleaning and maintenance duties as directed.
  • Completed sweeping, mopping, and window-cleaning.

Education

Associate of Arts - Culinary Arts

Pinellas Educational Institution
Clearwater, FL
06-2008

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Data collection
  • Creative problem solving
  • Inbound and outbound calling
  • Administrative support
  • Receiving support
  • Customer service
  • Customer relations
  • Money handling

Timeline

Customer Service Representative

Youfit Fitness
01.2024 - 08.2025

DayPorter

Wentworth Golf Resort
03.2015 - 07.2023

Associate of Arts - Culinary Arts

Pinellas Educational Institution