Tonieca Dean
Atlanta,GA
Summary
- CAREER SUMMARY OF QUALIFICATIONS
- Proficiencies include, operations management, customer service, account support, data entry, and cosmetology
- Over 10 years of extensive professional experience, contributing to the development and implementation of advanced administrative, business leadership, and technical processes within professional settings
- Over 5 years’ experience as a business owner, focused on operations management, financial growth, and superb customer service and quality Areas of Experience & Expertise Microsoft Office Proficiency Customer Service Data Entry Operations Management Account Support Sales Dispatch Marketing Business Management Leadership Cosmetology Clerical Work Senior Administration
Overview
15
15
years of professional experience
Work History
Security Supervisor
Allied Universal
Atlanta, GA
08.2022 - Current
- Supervise and train new employees on in and outbound deliveries of products to the warehouse
- Dispatch loads into office that are to be delivered as well as picked up from warehouse
- Daily check and reply of incoming emails from the site main office and external sites
- Ensuring that all merchandise leaving has been sealed upon departure with proper paperwork
- Logging in each truck and driver upon arrival
- Direct to the area/department that will receive the load
Business Owner/ Operations Manager
The Toni Salon
College Park, GA
12.2016 - Current
- Create marketing and promotional tools for client growth and retention
- Organize monthly budget and strategies to increase clientele and track salon expenses
- Employ and train new staff; provide monthly continuing education workshops
- Enforce sanitation and cleanliness amongst the salon in accordance with state guidelines
- Maintains a master calendar with appointments and stylist schedules
- Provide excellent customer service and resolve client complaints
- Perform inventory management and ensure availability for all products needed for daily operation
- Analyzes weekly and monthly incomes and provide performance feedback to stylist
Account Associate
VXI Global Solutions
College Park, GA
09.2018 - 07.2021
- Perform high level contract assignments; skilled to adjust to various contracted clients throughout the year
- Ensures customer retention by providing excellent customer service and communicating reasonable negotiations
- Use of sales skills to suggest products to customers and close sales to maintain sales goals
- Build rapport with customer by utilizing effective probing questions and escalating any grievances to upper management
- Skilled in level 1 troubleshooting, to ensure quick resolution before escalating to the IT department
- Utilizes intermediate knowledge of computers and MS Windows; daily consistent data entry
- Works to ensure compliance is maintained at all times by following company policies and procedures
Master Stylist & Salon Assistant
Salon
Fayetteville, GA
07.2014 - 08.2015
- Interacted with clients to ensure optimal client satisfaction and provided excellent service
- Managed multi-line phone system and responded to any customer correspondence
- Received payments from clients and performed general office duties
Master Stylist/ Salon Manager
Rick and Style Cuts
Fairburn, GA
05.2010 - 02.2014
- Analyzed hair conditions, apply treatment, and hair services; consulted with client and offer recommendations
- Ensured safety protocols are followed in the salon, to meet state guidelines
- Worked as a salon manager, ensuring stylist understand proper protocol for daily operations
Education
Beauty College of America
01.2000
University of Phoenix
Timeline
Security Supervisor
Allied Universal
08.2022 - Current
Account Associate
VXI Global Solutions
09.2018 - 07.2021
Business Owner/ Operations Manager
The Toni Salon
12.2016 - Current
Master Stylist & Salon Assistant
Salon
07.2014 - 08.2015
Master Stylist/ Salon Manager
Rick and Style Cuts
05.2010 - 02.2014
Beauty College of America
University of Phoenix
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