Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TONIECE KING

Evanston,IL

Summary

Dynamic Medical Assistant Supervisor at Medix Staffing, skilled in managing laboratory efficiency and utilizing analytical abilities to enhance testing procedures. Proven track record in account management and staff training, promoting a culture of excellence and accuracy within healthcare settings. Strong communicator dedicated to patient education and operational effectiveness.

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 2 years.

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Assistant/Receptionist

Medix Staffing
02.2025 - 04.2025
  • Operated and maintained complex laboratory equipment, including centrifuges, microscopes, and spectrophotometers.
  • Implemented new testing procedures to enhance laboratory efficiency and accuracy.
  • Applied knowledge of clinical chemistry, hematology, microbiology, serology, and immunology in testing processes.
  • Managed inventory of laboratory supplies and reordered as necessary to maintain workflow.
  • Enhanced office productivity by handling high volume of callers per day.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.

Call Center Manager

Movere Telecommunications
03.2023 - 01.2025
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Established and oversaw performance targets for call center associates.
  • Improved average hold times, resolution rates and satisfaction scores through staff development.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Scheduled call center staff to meet operational needs whilst remaining under budget.

Store Manager

Vitamin World
04.2020 - 12.2024
  • Complete forms in accordance with company procedures.
  • Oversee regional and local sales managers and their staffs.
  • Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
  • Prepare budgets and approve budget expenditures.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Monitor customer preferences to determine focus of sales efforts.
  • Delegated assignments to meet coverage needs and maintain store standards.

Medical Assistant Supervisor

Planned Parenthood
07.2017 - 02.2020
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.

Supervisor

Goodwill Store
06.2014 - 09.2016
  • Interview, select and train warehouse and supervisory personnel.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
  • Prepare and manage departmental budgets.
  • Plan, develop, or implement warehouse safety and security programs and activities.
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.

Medical Assistant

Integra Care Clinic
03.2012 - 04.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.

Store Manager

Fashion Cents
06.2008 - 12.2011
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

ASSOCIATE OF SCIENCE DEGREE - MEDICAL ADMINISTRATION

Keiser University
Fort Lauderdale, FL
01.2014

Skills

  • Account management
  • Advertising
  • Advertising campaigns
  • Analytical
  • Audits
  • Billing support
  • Medical office administration
  • Letter preparation
  • Insurance verifications

Certification

  • First Aid Certification
  • Certified Medical Assistant
  • Forklift Certification

Timeline

Medical Assistant/Receptionist

Medix Staffing
02.2025 - 04.2025

Call Center Manager

Movere Telecommunications
03.2023 - 01.2025

Store Manager

Vitamin World
04.2020 - 12.2024

Medical Assistant Supervisor

Planned Parenthood
07.2017 - 02.2020

Supervisor

Goodwill Store
06.2014 - 09.2016

Medical Assistant

Integra Care Clinic
03.2012 - 04.2014

Store Manager

Fashion Cents
06.2008 - 12.2011

ASSOCIATE OF SCIENCE DEGREE - MEDICAL ADMINISTRATION

Keiser University

Similar Profiles

CREATE PROFILE
TONIECE KING