Tonieka Davis
Washington,DC
Summary
Dynamic leader with a robust background in data analytics, organizational development, and customer service. Proven expertise in developing effective forecasting strategies and fostering team cohesion across diverse stakeholder groups. Known for driving impactful change through operational efficiency and collaborative community engagement.
Overview
13
13
years of professional experience
Work History
Drug Program Coordinator (contractor)
U.S. Department of Transportation
11.2021 - Current
- Facilitated implementation of TSA's Drug and Alcohol Testing Program, ensuring seamless testing processes.
- Conducted comprehensive training sessions to enhance proficiency among TSA management and staff.
- Maintained strict confidentiality of Personally Identifiable Information (PII) of employees.
- Managed scheduling, ordering, tracking, and logging of testing materials, resolving issues promptly.
- Oversaw collection reporting, managed test results, and ensured chain of custody documentation compliance.
- Applied strong analytical skills to ensure compliance and accuracy in program documentation.
- Managed program documents, automated records, and databases with meticulous attention to detail.
Drug Testing Technician (contractor)
Court Services and Offender Supervision Agency
05.2018 - 08.2019
- Conducted criminal record checks using PRISM and JACCS databases, ensuring compliance with legal requirements.
- Applied cognitive-behavioral interventions to defuse conflicts professionally with clients, focusing on substance abuse consequences.
- Utilized Motivational Interviewing techniques to facilitate client behavioral change.
- Applied DSM-V diagnostic criteria knowledge to address maladaptive behavioral patterns.
- Independently analyzed data to identify issues, develop solutions, and present findings to senior leadership.
- Managed intake processes, employing cognitive-behavioral strategies to mitigate conflicts and ensure program compliance.
- Focused on fostering a positive organizational culture through effective communication and customer service excellence.
- Monitored and reported on criminal record checks, ensuring accuracy and protocol adherence.
Special Police Officer
Capitol City Protective Services
08.2016 - 05.2018
- Enforced security protocols to prevent theft, damage, accidents, trespassing, sabotage, and espionage.
- Maintained detailed daily activity reports, documenting incidents and ensuring security standards.
- Monitored personnel, visitors, and assets to safeguard against theft and maintain security.
- Implemented reporting processes to enhance project resource allocation accuracy by 50%.
- Contributed to strategic reviews and action plans, ensuring high productivity, quality, and service standards.
- Conducted quality assurance assessments, identified trends, and recommended system improvements.
- Documented incident reports, initiating investigative procedures and guiding incident escalation and mitigation.
- Facilitated cross-training and scenario drills, enhancing team readiness and response capabilities.
Deputy Clerk (seasonal)
District of Columbia Courts
06.2011 - 09.2011
- Supported court systems with clerical duties under administrative supervision.
- Processed and organized court documents, managing day-to-day administrative tasks.
- Identified operational issues, developing recommendations for enhanced efficiency.
- Implemented workflow improvements to accommodate increased responsibilities.
- Facilitated communication with process servers, mediators, and attorney offices.
- Provided public assistance, answering inquiries on judicial procedures and documentation.
- Prepared court orders, including probation orders, release documents, and summonses.
Education
High School Diploma -
Theodore Roosevelt High School
Washington, DC06.2007
Skills
- Technical Skills: Microsoft Word, Microsoft Teams, Outlook, PPE use
- Soft Skills: Leadership, Critical Thinking, Multitasking, Conflict Resolution
- Specific Skills: Time Management, Customer Satisfaction Motivational Interviewing
Timeline
Drug Program Coordinator (contractor)
U.S. Department of Transportation
11.2021 - Current
Drug Testing Technician (contractor)
Court Services and Offender Supervision Agency
05.2018 - 08.2019
Special Police Officer
Capitol City Protective Services
08.2016 - 05.2018
Deputy Clerk (seasonal)
District of Columbia Courts
06.2011 - 09.2011
High School Diploma -
Theodore Roosevelt High School
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