Tonielle Dunne
Midvale,UT
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Cocktail Waitress
The Point After Sports Bar & Grill
2019.07 - 2019.09
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
Assistant Store Manager
7-eleven
2017.04 - 2017.08
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Certified Senior Sales Associate
7-eleven
2016.03 - 2017.04
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Confirmed stock levels and expiration dates of merchandise.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
Customer Service Collections Specialist
Results Companies
2010.08 - 2011.10
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
Education
GED -
Payson High School
Payson, UT05.2010
Skills
- Bar Terminology
- Attention to Detail
- Outgoing and Friendly
- ID Verification
- Food and Beverage Pairings
- Issue Resolution
- Alcohol Intake Awareness
- Customer Service
- Flexible Schedule
- POS Systems
- Customer Complaint Resolution
- Cash handling
Timeline
Cocktail Waitress
The Point After Sports Bar & Grill
2019.07 - 2019.09
Assistant Store Manager
7-eleven
2017.04 - 2017.08
Certified Senior Sales Associate
7-eleven
2016.03 - 2017.04
Customer Service Collections Specialist
Results Companies
2010.08 - 2011.10
GED -
Payson High School
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