Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toniesha Yager

Mount Pleasant ,MI

Summary

Dynamic operations supervisor with a proven track record at Starbucks, excelling in leadership and customer service. Enhanced team productivity through effective coaching and performance evaluation, achieving high customer satisfaction. Skilled in operational planning and conflict resolution, I foster a positive work environment while ensuring compliance, with history of driving process improvements and enhancing team productivity. Known for fostering collaborative work environment and achieving operational targets. Skilled in strategic planning and resource management, ensuring adaptability to changing demands and reliability in execution.

Overview

5
5
years of professional experience

Work History

Supervisor of Operations

Starbucks
10.2023 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.


Assistant Manager

GameStop Prestige
05.2023 - 10.2023


  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Lead Server

OB House
01.2022 - 05.2023
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Auto Transport Broker

Direct Connect Auto Transports
01.2020 - 01.2022
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly.
  • Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Recorded supporting documentation for phone calls and written correspondence.
  • Prepared contracts and related documentation according to strict standards.

Education

Cypress Bay High
Weston. FL
2007

Skills

  • Leadership
  • Customer service
  • Goal setting
  • Coaching and mentoring
  • Staff evaluation
  • Recruitment and hiring
  • Verbal and written communication
  • Operational planning
  • Task delegation
  • Performance evaluation
  • Decision-making
  • Operations management
  • Problem-solving
  • Staff training
  • Cultural awareness
  • Performance management
  • Employee relations and conflict resolution
  • Data management
  • MS office
  • Management
  • Maintaining compliance
  • Employee motivation
  • Staff development
  • Performance reporting
  • Onboarding and orientation

Timeline

Supervisor of Operations

Starbucks
10.2023 - Current

Assistant Manager

GameStop Prestige
05.2023 - 10.2023

Lead Server

OB House
01.2022 - 05.2023

Auto Transport Broker

Direct Connect Auto Transports
01.2020 - 01.2022

Cypress Bay High

Similar Profiles

CREATE PROFILE