Summary
Overview
Work History
Education
Certification
Timeline
Generic

ToniJean Robidoux

48 Dante Ave Johnston ,RI

Summary

Passionate and driven with a force for customer service. Excellent phone etiquette as well as conflict resolution. I strive on working collaboratively with teammates to achieve goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Non-Union Part-time Closer

Stop and Shop Supermarket
05.2023 - Current
  • Manage vital store functions effectively.
  • Maintained sanitation protocols in all store areas to meet Stop and Shop policies.
  • Achieved significant savings by enhancing quality control processes.
  • Adhere to proper maintenance of product rotation, organization and associate productivity

Housekeeping

V.A Medical Center
09.2022 - 05.2023
  • Maintained strict safety guidelines in operation of cleaning substances and equipment.
  • Delivered meticulous cleaning services encompassing vacuuming carpets, mopping tiles, and sanitizing surfaces.
  • Supplied and maintained room amenities, including toiletries and towels.
  • Quickly provided extra items or services to patients, ensuring a positive experience.
  • Demonstrated attention to detail by inspecting each room thoroughly after cleaning to ensure it met quality standards
  • Maintained strict adherence to healthcare privacy standards in all housekeeping activities.
  • Maintained strict compliance with sanitation guidelines during linen and towel handling.

Cash Office Lead & Customer Service

Stop and Stop
04.2017 - 11.2022
  • Delivered outstanding support by addressing inquiries and resolving complaints.
  • Maintained high efficiency in managing inbound communications, surpassing expected response times.
  • Executed efficient processing of returns while ensuring accurate documentation.
  • Instructed new hires on organizational guidelines, operational methods, and optimal ways to provide exceptional customer care.
  • Executed comprehensive oversight of store management duties.
  • Ensured compliance with high standards of food safety sanitation set by federal, state, local laws as well as Stop & Shop procedures.
  • Identified cost-cutting opportunities, thereby minimizing expenditures.
  • Oversaw backroom upkeep ensuring efficient product rotation and better associate productivity.
  • Organized sale items placement in alignment with promotional strategies.
  • Successfully de-escalated conflicts by staying calm in stressful environments.
  • Executed periodic audits to confirm conformity with corporate policies.
  • Oversaw accounts payable and receivable processes, ensuring precise financial transaction recording.
  • Tracked financial movements meticulously to ensure accuracy.
  • Compiled comprehensive financial reports monthly.
  • Effectively led teams and managed conflicts.

Education

GED - undefined

RIRAL
Woonsocket, RI
05.2015

Certification

Food Safety Certification

Timeline

Non-Union Part-time Closer

Stop and Shop Supermarket
05.2023 - Current

Housekeeping

V.A Medical Center
09.2022 - 05.2023

Cash Office Lead & Customer Service

Stop and Stop
04.2017 - 11.2022

GED - undefined

RIRAL

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ToniJean Robidoux