TONI Jo KEMRY
Yacolt,WA
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer engagement and merchandising strategies. Proven ability to enhance sales through effective product knowledge and eye-catching displays. Skilled in cash handling and maintaining a safe, clean environment, contributing to a positive shopping experience and increased customer satisfaction. Also received multiple merit awards over 30 years for superior customer relations, top monthly employee, and service.
Overview
31
31
years of professional experience
Work History
Department Floor Associate
Walmart
06.1994 - 03.2025
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
- Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales growth.
- Participated in regular team meetings, offering valuable input to improve store operations and promote a collaborative work environment.
- Informed customers of current store promotions to encourage additional sales purchases.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Assisted in maintaining a safe work environment by promptly reporting any hazards or safety concerns observed on the sales floor.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Kellogg High School
Kellogg, ID06-1984
Skills
- Cleanliness and hygiene
- Workplace safety
- Customer engagement
- Stock replenishment
- Inventory audits
- Shelf stocking
- Cash handling proficiency
- Product knowledge expertise
- Merchandising strategies
Multiple customer service, merit, employee of the month awards
I have always believed and provided superior customer service believing the golden rule so over the years I was rewarded for this. I was also engrained with a strong and responsible work ethic during life and bring this with me to any task I am engaged with. Again I have been rewarded for these attributes time and time again. My mission to accept challenges set before me and meet them with integrity, honesty, respect, and provide your company with the best effort I can give for the compensation you provide to me.
Timeline
Department Floor Associate
Walmart
06.1994 - 03.2025
High School Diploma -
Kellogg High School
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