Tonika Carter
Oakland,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing work ethic. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, and growing businesses.
Overview
11
11
years of professional experience
Work History
Security Officer
Inter-Con Security Systems, Inc.
09.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Bakery/Deli Manager
Foods Co
02.2014 - 04.2021
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Janitor/ House Keeper
The Phoenix Lounge Hotel
03.2012 - 04.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
Education
Licensed Cosmetologist - Cosmetology
Laney College
Oakland, CA06.2012
Skills
- Risk Analysis Training
- Criminal Law Knowledge
- First Aid and CPR Certified
- Microsoft Office
- High Customer Service Standards Adherence
- Chemical Cleaners
- Hospitality Management
- Inventory Restocking
- Preparation of Demonstrations
- Account Management
Timeline
Security Officer
Inter-Con Security Systems, Inc.
09.2021 - Current
Bakery/Deli Manager
Foods Co
02.2014 - 04.2021
Janitor/ House Keeper
The Phoenix Lounge Hotel
03.2012 - 04.2014
Licensed Cosmetologist - Cosmetology
Laney College
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