Tonika Wilson
Trenton,NJ
Summary
To secure a challenging position in a government agency that offers opportunities for professional growth and advancement. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Assistant I
Department of Community Affairs, Director’s Office
Trenton, NJ
10.2021 - Current
- Oversaw the processing and approval of overtime documentation for field inspectors, ensuring accuracy and adherence to financial policies and regulations
- Managed the creation of biannual overtime reports, including review, approval, and entry into eCats for timely financial reporting and compliance
- Coordinated and verified the completion of progress reports within specified deadlines
- Worked with Labor Relations to resolve issues with unsatisfactory reports
- Directed the allocation, tracking, and maintenance of state vehicles
- Ensured accurate mileage reporting and adherence to logistical and financial policies
- Maintained comprehensive records for personnel and vehicles
- Coordinated with Treasury and Administrative Services to ensure accurate and compliant documentation
- Managed complaints related to vehicle misuse, conducted thorough investigations, prepared closure reports, and coordinated with relevant departments for resolution
- Led the preparation, processing, and review of essential documents and reports, including Notices of Vacancy and Position Classification Questionnaires
- Oversaw special projects, including data aggregation, report development, and recruitment documentation, enhancing project outcomes and operational efficiency
- Provided high-level administrative support, including scheduling meetings, managing communications, and handling sensitive documents
- Coordinated office logistics, including space management, technology support, and communication devices, ensuring smooth operations
- Delivered technical support to staff on logistics, procurement, and human resources processes, resolving issues and improving efficiency
- Performed notarial services for program managers, ensuring legal compliance and maintaining accurate records.
Technical Assistant
Department of Community Affairs
Trenton, NJ
06.2014 - 01.2021
- Provided comprehensive support to the Director of Housing and Supervisor of Administration, including managing schedules, communications, and document tracking
- Administered payroll distribution and related informational materials
- Oversaw the preparation and processing of critical documents and forms, including Requests for Personnel Action and Employment Letters, ensuring regulatory compliance
- Managed purchasing activities, including processing supply orders, handling payment vouchers, and maintaining inventory logs
- Coordinated logistics for central office operations, including space management, technology support, and handling of communication devices
- Provided technical support on logistics, procurement, and human resources processes, resolving issues and improving operational efficiency
- Provided notarial services for program managers, ensuring legal compliance and accurate documentation
- Managed tracking and filing of important documents using Corlog, ensuring that all records were organized and easily accessible
- Scheduled, accepted, and declined meetings for the Director of Housing, ensuring effective time management and calendar organization
- Compiled and prepared confidential personnel reports, ensuring accuracy and confidentiality in handling sensitive information
- Coordinated the logistics of office space, computer equipment, telephones, and other office necessities, ensuring smooth daily operations
- Prepared payroll certifications for employees in no-pay status, coordinating with the Fiscal Officer to ensure accurate and timely processing.
Principal Clerk / Support Specialist
Department of Community Affairs
Trenton, NJ
08.2010 - 05.2013
- Supervised a team of three, managed leave requests, and optimized customer service workflows to improve efficiency and service delivery
- Assisted in preparing performance evaluations for staff, providing feedback on team performance, and contributing to performance improvement plans
- Managed timekeeping and payroll processes, ensured accurate recording of work and leave times, and distributed paychecks in a timely manner
- Enhanced customer service by managing inquiries, maintaining logs, and overseeing data entry for the HOPWA Program
- Assisted with reporting and auditing
- Assisted in identifying tasks for the customer service unit and charting workflow to maximize efficiency and effectiveness
- Coordinated leave requests and ensured adequate coverage for the customer service unit during business hours and breaks
- Provided input for staff performance evaluations and assisted in managing performance documentation
- Acted as a backup timekeeper, ensuring accurate recording of staff work and leave times
- Managed electronic correspondence from customers, addressing their inquiries and referring them to appropriate agencies or organizations
- Provided supervision, guidance, and training to temporary staff members, ensuring effective integration and performance
- Distributed paychecks to staff, ensuring timely and accurate delivery in accordance with payroll schedules
- Maintained a log of HOPWA Program applicants, acknowledged receipt of applications, and assisted with data gathering and project support.
Senior Clerk / Support Specialist
Department of Community Affairs
Trenton, NJ
01.2004 - 08.2007
- Led the Customer Service Work Unit, overseeing daily operations, staff training, and workload management to enhance service quality
- Acted as a backup timekeeper, distributed paychecks, and ensured accuracy in PES/PARS forms and TALRS time sheets
- Managed customer complaints, maintained activity logs, and coordinated Section 8 Program Termination Hearings
- Handled database management, processed mortgage payoffs, and maintained records for the Homelessness Prevention Program
- Supervised customer service staff, providing training and guidance to ensure high-quality service delivery
- Monitored and audited timekeeping records for accuracy, compliance, and timely processing
- Addressed and resolved customer complaints, ensuring timely and effective responses
- Coordinated activities related to the Section 8 Program and maintained communication with field personnel and hearing coordinators
- Maintained databases for daily activities, ensuring accurate and up-to-date records
- Processed mortgage payoffs and voucher statements, ensuring compliance with program requirements
- Developed and maintained a comprehensive customer service phone log to track and manage inquiries
- Provided administrative support for special projects, including data collection, report preparation, and document management.
Education
Cosmetology -
Empire Beauty School
Burlington, NJ01.2010
Diploma -
Trenton Central High School
Trenton, NJ01.1990
Skills
- Operations Support
- Administrative Skills
- Document processing
- Project Management
- Data Analysis
- Bookkeeping
- Comparative analysis
- Administrative Support
Certification
- Support Specialist
- Certified Notary Public
Timeline
Technical Assistant I
Department of Community Affairs, Director’s Office
10.2021 - Current
Technical Assistant
Department of Community Affairs
06.2014 - 01.2021
Principal Clerk / Support Specialist
Department of Community Affairs
08.2010 - 05.2013
Senior Clerk / Support Specialist
Department of Community Affairs
01.2004 - 08.2007
Cosmetology -
Empire Beauty School
Diploma -
Trenton Central High School
- Support Specialist
- Certified Notary Public
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