Tonikha Brown
Cordova,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Office Manager
National Finance Company
Bamberg, SC
01.2017 - 12.2023
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Used judgment and initiative in handling confidential matters and requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Provided training to new hires on office policies and procedures.
- Managed office budget to handle inventory, postage and vendor services.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Assistant Manager
Lenders Loans
Orangeburg, SC
10.2009 - 12.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Front End Coordinator
Allied Air Enterprises
02.2002 - 06.2008
- Receptionist meet, greet, and direct visitors.
- HR assistant.
- New hire and onboarding coordinator.
- Knowledge of Sap systems.
- Direct phone calls to designated personnel.
- Assisted safety manager.
- Former floor team coordinator.
- Former rework coordinator.
- Managed front-end merchandising and maintenance, keeping shelves properly stocked.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
BBA - Human Resources Management
Strayer University
Washington, DC12-2023
High School Diploma -
Edisto High School
Cordova, SC05-1999
Skills
- Customer Service
- Data Entry
- Employee Supervision
- Staff Hiring
- Inventory Control
- Administrative Support
- Office Management
- Clerical Support
- Business Administration
- Organizational Skills
- Office Administration
- Mail Handling
- Project Management
- Conflict Management
- Policy Implementation
- Human Resources
- Relationship Building
- Credit and Collections
- Employee Training
- Training and Coaching
- Staff Training
Timeline
Office Manager
National Finance Company
01.2017 - 12.2023
Assistant Manager
Lenders Loans
10.2009 - 12.2016
Front End Coordinator
Allied Air Enterprises
02.2002 - 06.2008
BBA - Human Resources Management
Strayer University
High School Diploma -
Edisto High School
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