Toni L. Brown

• Provide esthetician services, specializing in beauty enhancements, lash applications, and skincare treatments.

• Managed day-to-day business operations.

• Sell high-quality lash supplies and develop new techniques and products to enhance client beauty.

• Maintain a structured appointment schedule to ensure each client receives privacy before, during, and after services.

• Process payments for services rendered, ensuring accurate financial tracking.

• Manage inventory, order supplies, and oversee product distribution through an online platform.

• Create marketing materials, including video promotions and client selfies, to drive engagement and business growth.

• Develop new business opportunities with in-depth market research and competitor analysis.
• Managed day-to-day business operations.

• Served as the first point of contact for clients seeking financial assistance, conducting initial intake interviews to collect personal and financial information.
• Scheduled client appointments and guided them through the application process, ensuring all required documentation was received via email or in person.
• Reviewed and verified supporting documents for accuracy and compliance with program guidelines.
• Provided ongoing support, following up with clients after services were rendered to assess their well-being and determine if additional resources were needed.
• Maintained detailed records of client interactions, ensuring accurate data entry and reporting to streamline service delivery.

• Provided end-to-end support to ensure a seamless customer experience, aligning with the company’s service delivery strategy.

• Established and maintained strong rapport with customers, promoting trust and effective communication while upholding quality service standards.

• Handled a variety of customer inquiries, including billing issues, technical troubleshooting, and service concerns, while identifying sales opportunities.

• Engaged customers in a consultative manner, proactively addressing their needs and ensuring resolution in a timely and efficient manner.

• Advocated for customers by prioritizing their concerns and delivering solutions that enhanced overall satisfaction and loyalty.

• Provided end-to-end support to ensure a seamless customer experience, aligning with the company’s service delivery strategy.

• Established and maintained strong rapport with customers, promoting trust and effective communication while upholding quality service standards.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Handled a variety of customer inquiries, including billing issues, technical troubleshooting, and service concerns, while identifying sales opportunities.

• Confirmed appointments, communicated with clients, and updated client records.

• Engaged customers in a consultative manner, proactively addressing their needs and ensuring resolution in a timely and efficient manner.

• Advocated for customers by prioritizing their concerns and delivering solutions that enhanced overall satisfaction and loyalty.