Tonillia Cox
Lufkin,TX
Summary
Proficient in sales strategy development and team coaching. Known for strong problem-solving abilities and attention to detail, contributing to enhanced team performance and customer satisfaction.
Overview
2013
2013
years of professional experience
Work History
Sales Coach
Etech Technology Solutions
Lufkin, TX
2012 - 2020
- Developed training modules to enhance sales techniques and improve team performance.
- Conducted one-on-one coaching sessions to identify strengths and areas for growth.
- Analyzed sales data to provide actionable insights for strategic planning.
- Facilitated workshops focused on effective communication and customer engagement strategies.
- Collaborated with leadership to refine sales processes and implement best practices.
- Evaluated team performance metrics to drive accountability and achieve sales targets.
- Implemented feedback mechanisms to enhance coaching effectiveness and team morale.
- Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
- Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Revamped outdated sales scripts, resulting in higher quality interactions with prospects during cold calls or followups.
Seasonal Worker
Dollar Tree
Nacogdoches, TX
09.2011 - 08.2012
- Assisted with inventory management and restocking merchandise on sales floor.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of store displays to enhance customer experience.
- Collaborated with team members to ensure timely completion of daily tasks and goals.
- Adapted quickly to changing priorities during peak shopping hours, ensuring smooth operations.
- Supported loss prevention efforts by monitoring suspicious activities within the store environment.
- Learned safety protocols and proper handling of equipment for a secure workplace environment.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Home Decor Specialist
Lowe's
Nacogdoches, TX
2010 - 2012
- Assisted customers in selecting home decor products to enhance living spaces.
- Collaborated with team members to set up displays and maintain store aesthetics.
- Provided product knowledge and recommendations to improve customer satisfaction.
- Managed inventory levels, ensuring timely replenishment of popular decor items.
- Developed visual merchandising strategies to highlight seasonal promotions effectively.
- Trained new staff on product features and customer service best practices.
- Improved overall store appearance through regular maintenance routines such as cleaning, dusting, and rearranging merchandise.
- Balanced multiple projects simultaneously while meeting strict deadlines without compromising quality or customer satisfaction levels.
- Streamlined inventory management, ensuring timely replenishment of stock and minimizing backorders.
- Trained new employees on company policies, procedures, and product knowledge, fostering a supportive team environment.
- Maintained up-to-date knowledge on industry trends, ensuring the relevance of design advice offered to clients.
- Assisted in budget development for client projects by researching cost-effective options that met desired aesthetic goals without sacrificing quality.
- Minimized returns due to dissatisfaction by accurately assessing client needs during initial consultation phases.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Assistant Store Manager of Operations
Burke's Outlet
Nacogdoches, TX
08.2007 - 10.2010
- Assisted in managing daily store operations, ensuring efficiency and customer satisfaction.
- Supported inventory management by tracking stock levels and coordinating replenishment efforts.
- Trained new staff on operational procedures and company policies to enhance team performance.
- Monitored sales floor for compliance with merchandising standards and visual displays.
- Developed scheduling strategies to optimize workforce allocation during peak hours.
- Analyzed sales data to identify trends, informing restocking decisions and promotional strategies.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
Childcare Provider
Pinecrest Children's Academy
Nacogdoches, TX
06.2005 - 07.2007
- Supervised daily activities to ensure safety and engagement among children.
- Developed and implemented age-appropriate learning activities to promote cognitive development.
- Collaborated with parents to address individual child needs and foster strong relationships.
- Maintained cleanliness and organization of play areas to create a welcoming environment.
- Observed and documented children's progress, providing feedback for personalized care plans.
- Assisted in managing classroom behavior, promoting positive social interactions among peers.
- Trained new staff on childcare policies, procedures, and best practices for child engagement.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
Front End Cashier
Jack in the Box
Nacogdoches, TX
03.2005 - 05.2005
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and debit transactions accurately while ensuring compliance with company policies.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Monitored inventory levels and communicated restocking needs to management regularly.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Education
Accounting
Angelina College
Lufkin, TXHigh School Diploma -
Nacogdoches High School
Nacogdoches, TXSkills
- Sales process management
- Objection handling
- Sales strategy development
- Sales training
- Coaching techniques
- Training program creation
- Training documentation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
Timeline
Seasonal Worker
Dollar Tree
09.2011 - 08.2012
Assistant Store Manager of Operations
Burke's Outlet
08.2007 - 10.2010
Childcare Provider
Pinecrest Children's Academy
06.2005 - 07.2007
Front End Cashier
Jack in the Box
03.2005 - 05.2005
Sales Coach
Etech Technology Solutions
2012 - 2020
Home Decor Specialist
Lowe's
2010 - 2012
Accounting
Angelina College
High School Diploma -
Nacogdoches High School