Tonillia Cox
Lufkin,TX
Summary
Proficient in sales strategy development and team coaching. Known for strong problem-solving abilities and attention to detail, contributing to enhanced team performance and customer satisfaction.
Overview
2013
2013
years of professional experience
Work History
Sales Coach
Etech Technology Solutions
2012 - 2020
- Developed training modules to enhance sales techniques and improve team performance.
- Conducted one-on-one coaching sessions to identify strengths and areas for growth.
- Analyzed sales data to provide actionable insights for strategic planning.
- Facilitated workshops focused on effective communication and customer engagement strategies.
- Collaborated with leadership to refine sales processes and implement best practices.
- Evaluated team performance metrics to drive accountability and achieve sales targets.
- Implemented feedback mechanisms to enhance coaching effectiveness and team morale.
- Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
- Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Revamped outdated sales scripts, resulting in higher quality interactions with prospects during cold calls or followups.
Seasonal Worker
Dollar Tree
09.2011 - 08.2012
- Assisted with inventory management and restocking merchandise on sales floor.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of store displays to enhance customer experience.
- Collaborated with team members to ensure timely completion of daily tasks and goals.
- Adapted quickly to changing priorities during peak shopping hours, ensuring smooth operations.
- Supported loss prevention efforts by monitoring suspicious activities within the store environment.
- Learned safety protocols and proper handling of equipment for a secure workplace environment.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Home Decor Specialist
Lowe's
2010 - 2012
- Assisted customers in selecting home decor products to enhance living spaces.
- Collaborated with team members to set up displays and maintain store aesthetics.
- Provided product knowledge and recommendations to improve customer satisfaction.
- Managed inventory levels, ensuring timely replenishment of popular decor items.
- Developed visual merchandising strategies to highlight seasonal promotions effectively.
- Trained new staff on product features and customer service best practices.
- Improved overall store appearance through regular maintenance routines such as cleaning, dusting, and rearranging merchandise.
- Balanced multiple projects simultaneously while meeting strict deadlines without compromising quality or customer satisfaction levels.
- Streamlined inventory management, ensuring timely replenishment of stock and minimizing backorders.
- Trained new employees on company policies, procedures, and product knowledge, fostering a supportive team environment.
- Maintained up-to-date knowledge on industry trends, ensuring the relevance of design advice offered to clients.
- Assisted in budget development for client projects by researching cost-effective options that met desired aesthetic goals without sacrificing quality.
- Minimized returns due to dissatisfaction by accurately assessing client needs during initial consultation phases.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Assistant Store Manager of Operations
Burke's Outlet
08.2007 - 10.2010
- Assisted in managing daily store operations, ensuring efficiency and customer satisfaction.
- Supported inventory management by tracking stock levels and coordinating replenishment efforts.
- Trained new staff on operational procedures and company policies to enhance team performance.
- Monitored sales floor for compliance with merchandising standards and visual displays.
- Developed scheduling strategies to optimize workforce allocation during peak hours.
- Analyzed sales data to identify trends, informing restocking decisions and promotional strategies.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
Childcare Provider
Pinecrest Children's Academy
06.2005 - 07.2007
- Supervised daily activities to ensure safety and engagement among children.
- Developed and implemented age-appropriate learning activities to promote cognitive development.
- Collaborated with parents to address individual child needs and foster strong relationships.
- Maintained cleanliness and organization of play areas to create a welcoming environment.
- Observed and documented children's progress, providing feedback for personalized care plans.
- Assisted in managing classroom behavior, promoting positive social interactions among peers.
- Trained new staff on childcare policies, procedures, and best practices for child engagement.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
Front End Cashier
Jack in the Box
03.2005 - 05.2005
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and debit transactions accurately while ensuring compliance with company policies.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Monitored inventory levels and communicated restocking needs to management regularly.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Education
Accounting
Angelina College
Lufkin, TXHigh School Diploma -
Nacogdoches High School
Nacogdoches, TXSkills
- Sales process management
- Objection handling
- Sales strategy development
- Sales training
- Coaching techniques
- Training program creation
- Training documentation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
Timeline
Seasonal Worker
Dollar Tree
09.2011 - 08.2012
Assistant Store Manager of Operations
Burke's Outlet
08.2007 - 10.2010
Childcare Provider
Pinecrest Children's Academy
06.2005 - 07.2007
Front End Cashier
Jack in the Box
03.2005 - 05.2005
Sales Coach
Etech Technology Solutions
2012 - 2020
Home Decor Specialist
Lowe's
2010 - 2012
Accounting
Angelina College
High School Diploma -
Nacogdoches High School