Toni Logan Owens
Lexington,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Currently enrolled in classes to pursue a career in law.
Overview
7
7
years of professional experience
Work History
Quality Coordinator/Customer Service Representative
BuzziSpace Inc.
09.2022 - Current
- Assisted with quality control app building.
- Developed educational materials used to train staff on QA standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Completed data entry tasks with accuracy and efficiency.
Manger
Elite Salon
04.2017 - 09.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Account Manager
Calligaris Inc.
03.2020 - 08.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Associate of Arts - Political Science
Forsyth Technical Community College
Winston-salem, NC06.2025
Skills
- Documentation Management
- Customer Service
- Project Management
- Relationship Building
- Critical Thinking Skills
- Process Improvement
- Time Management
- Customer Satisfaction
- Problem Solving
Timeline
Quality Coordinator/Customer Service Representative
BuzziSpace Inc.
09.2022 - Current
Account Manager
Calligaris Inc.
03.2020 - 08.2021
Manger
Elite Salon
04.2017 - 09.2022
Associate of Arts - Political Science
Forsyth Technical Community College
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