Toni Loraine Montini
Alliance,OH
Summary
Highly motivated administrative support professional with over 10 years experience. Offering versatile customer service skills and proficiency in Microsoft Office Programs. Excellent interpersonal and business communication skills.
Overview
12
12
years of professional experience
Work History
Customer Service Rep/Member Advocate
Liberty Healthshare
01.2019 - 02.2022
- Ministering to Providers and Members by answering and resolving questions relating to Membership
- Possessing accurate and dynamic computer skills with precise detail
- Following through with tasks while multi-tasking on and off the phone
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently to complete all tasks within deadlines.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and backed up other customer service managers.
Cashier/Store Associate
Salvation Army
01.2017 - 01.2018
- Collected cash and charge payments from customers and made change for cash transactions
- Balanced cash received with cash sales daily
- Recorded daily transaction amounts from cash register to balance cash drawer
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
Customer Service Representative
Americana Art China Company
01.2014 - 01.2016
- Updating customers on the status of their purchase order and shipment date
- Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods
- Solicited sale of new and additional services and products
- Referred unresolved customer grievances to designated departments for further investigation
- Communicating daily with sales representatives for military, souvenir and college purchase orders
Office Assistant/Receptionist
Underwood Auto Care
01.2010 - 01.2013
- Communicated with customers, employees and other individuals to answer questions, disseminated and explained information, took orders and addressed complaints
- Answered telephones, directed calls and took messages
- Compiled, copied, sorted and filed records of office activities, business transactions and other activities.
Education
Associate of Science - Human Social Services
Stark State College
Canton, OH01.2013
Associate of Science - Paralegal
Brown Mackie
Canton, OH06.2003
Skills
- Social Media Management
- Time Management
- Adaptability
- Technical Support
- Telephone Etiquette
- Organizational Skills
- Attention to Detail
- Computer Literacy
- Customer Service
- Interpersonal Skills
- Conflict Resolution
- Proactive Problem Solving
Timeline
Customer Service Rep/Member Advocate
Liberty Healthshare
01.2019 - 02.2022
Cashier/Store Associate
Salvation Army
01.2017 - 01.2018
Customer Service Representative
Americana Art China Company
01.2014 - 01.2016
Office Assistant/Receptionist
Underwood Auto Care
01.2010 - 01.2013
Associate of Science - Human Social Services
Stark State College
Associate of Science - Paralegal
Brown Mackie
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