Toni M. Palmer

• Assisted in development of custom trusses to specific requirements and specifications.
• Maintained a clean organized work area to facilitate efficient truss assembly and process.
• Documented counts and sorted finished work to promote easy access for shipping or additional processing.
• Maximized efficiency by removing safety hazards and debris from work areas.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Optimized material usage for cost savings through careful measuring, cutting, and sorting of various types of wood products prior to stacking them accordingly.

• Maintained daily report documents, memos and invoices.
• Managed calendars and scheduling appointments for jobs.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
• Cleaned and maintained tools, equipment and worksites.

Bonnie Driggers is the owner various businesses.

• The Duck Pub - Restaurant/Bar
• Laundry Mat
• Lakeport Lodge - Lodging / Hotel
• Calusa Reality
• Lakeport Quick Stop - Convenient Store

I assisted owner in aspects of all businesses operations.

• Project completion times due to the ability to multitask effectively
• Greeted guests
• Housekeeping
• Bartending
• Managed client relations
• Responded to guest promptly
• Strengthened client relationships thru written, verbal, and communication,
• The ability to multitask effectively
• Answered incoming calls to process requests, rely messages, take orders,

• Input order information into system and updated customer accounts to document and track customer orders.
• Communicated with customers to address order inquiries, changes and cancellations.
• Improved order processing efficiency by meticulously reviewing and entering orders into system.
• Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
• Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
• Sorted documents and maintained organized filing process.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Completed data entry tasks with accuracy and efficiency.
• Enhanced customer service by promptly addressing inquiries via phone calls or emails.