Toni Marie Fuller
New Freedom,USA
Summary
Experienced in customer service and office management with a proven track record of streamlining administrative functions and cultivating a productive work environment. Recognized for dedication to teamwork and operational success. Possesses skills in office software, scheduling, purchasing, and resource management to effectively meet evolving needs. Strong background in managing customer service teams and enhancing customer satisfaction. Spearheaded initiatives that significantly improved service quality and response times. Demonstrated exceptional leadership and conflict resolution skills in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Office Manager/Administrator
Abacus/Venning Company
01.2024 - Current
- Facilitated support services for accounting personnel.
- Managed tax return preparation and financial statement administration.
- Managed e-tax filing processes with QuickBooks and UltraTax software.
- Managed procurement activities involving vendors.
- Updated and managed detailed client profiles using financial software platforms.
- Coordinated necessary files for both tax filing and meetings with clients.
- Managed tax return processing within workflow management system.
HR/Office Manager
Sieling & Jones
10.2022 - 05.2024
- Directed all tasks within a team of 10 employees.
- Handled comprehensive employee lifecycle processes, from recruitment to benefits management.
- Supported top leadership in driving key HR initiatives.
- Manage payroll on a weekly basis.
- Maintain compliance with federal and state laws through accurate documentation.
- Responsible for ensuring the accuracy of the Operations Manual and Employee Handbook.
- Entered and coordinated purchase orders and invoices efficiently.
- Established vendor and customer accounts.
- Directed and managed safety protocols for the entire site.
Director of Customer Service
American Mint
10.2020 - 10.2022
- Evaluated team skill sets and pinpointed development opportunities.
- Onboarded and trained a team of 55 domestically while growing a remote team of 30 in Belize.
- Created impactful training programs to surpass retention goals.
- Enhanced operational efficiency through staff development coordination.
- Led ISpring training platform launch from initial idea to final implementation.
- Executed process improvements ensuring superior customer assistance.
- Enhanced operational structure of service team, prioritizing demand forecasts and response capabilities.
Customer Service Manager
Conestoga Wood Specialties
12.2013 - 09.2020
- Developed staff through hiring practices and comprehensive training programs.
- Directed and reviewed activities of customer service personnel to offer consistent performance evaluations.
- Analyzed work results and motivated personnel to increase efficiency.
- Examined team functions to pinpoint areas requiring optimization.
- Introduced process improvements aimed at achieving superior standards in customer service.
- Built strong relationships with customers, managers, and team members.
Education
High School - Business Management
Linden High School
Linden, NJ06.1988
Skills
- Office Management
- Payroll
- Purchasing
- Data Entry
- Invoicing
- Recruitment and Hiring
- Customer Service Manager/Director
- Calendar Management
- HR
- Blueprints
- QuickBooks
- Office Administration
- AR/AP
- Safety Team
- ERP
- Microsoft Outlook
- Microsoft Excel
- Health Insurance
- OSHA
- Ultra Tax
Timeline
Office Manager/Administrator
Abacus/Venning Company
01.2024 - Current
HR/Office Manager
Sieling & Jones
10.2022 - 05.2024
Director of Customer Service
American Mint
10.2020 - 10.2022
Customer Service Manager
Conestoga Wood Specialties
12.2013 - 09.2020
High School - Business Management
Linden High School
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