Tonimarie Lopez-Fernandez
Sacramento,CA
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 7 years of related experience, diligent nature and expertise in electronic records management while maintaining high-volume medical office environment by efficiently coordinating appointments, and other patient needs. Positive and upbeat with excellent interpersonal communication skills.
Overview
12
12
years of professional experience
Work History
Medical Office Receptionist (Radiology Dept)
Dignity Health Medical
06.2021 - Current
- Documented patient medical information, insurance details to facilitate smooth appointments and payment processing.
- Pulled charts and prepared for Ultrasound tech assessment.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Received, recorded and filed medical payments by credit card.
- Filed and retrieved patient records for ultrasound tech.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Caregiver
IHSS Adult Services Program
08.2013 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided compassionate and patient-focused care to cultivate well-being.
Patient Registration Representative
Dignity Health St Joseph's Medical Center
09.2022 - 10.2022
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Medical Office Receptionist (Cardiology/Primary)
Dignity Health Medical
06.2018 - 12.2021
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained records by recording, obtaining, and updating personal and financial information.
- Aided with prescription refill requests.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Accounting Specialist
TK Classics/Design Furnishings
03.2015 - 05.2018
- Input financial data and produced reports using excel.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Prepared working papers, reports and supporting documentation for audit findings.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Laguna Creek High School
Elk Grove, CA06-2008
Skills
- Patient check-in
- Medical software applications
- Front desk operations
- HIPAA compliance
- Appointment setting
- Office administration
- Healthcare experience
- Patient scheduling
- Call handling
- Insurance verification
- Patient relations
- Data entry
- Customer service background
Languages
Spanish
Limited Working
Timeline
Patient Registration Representative
Dignity Health St Joseph's Medical Center
09.2022 - 10.2022
Medical Office Receptionist (Radiology Dept)
Dignity Health Medical
06.2021 - Current
Medical Office Receptionist (Cardiology/Primary)
Dignity Health Medical
06.2018 - 12.2021
Accounting Specialist
TK Classics/Design Furnishings
03.2015 - 05.2018
Caregiver
IHSS Adult Services Program
08.2013 - Current
High School Diploma -
Laguna Creek High School
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