Toni Michelle Marquardt
Bonney Lake,WA
Summary
Execute a number of projects simultaneously. Well organized and resourceful; work well independently or part of a team. Focused and hard working; able to troubleshoot complex problems and get the job done. Strong leadership and customer service background. Professional development when working programs, such as, Microsoft Word, Microsoft Outlook, and the Internet/Social Media. Reliable and upbeat Customer Service Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
21
21
years of professional experience
11
11
years of post-secondary education
Work History
Lularoe Retailer
LuLaRoe
Kent, WA
08.2016 - 05.2021
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Starbucks Barista
Starbucks
Seattle, Washington
08.2008 - 10.2009
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Preschool Teacher
Pumpkin Shell Preschool
Norman, Oklahoma
01.1999 - 05.2008
- Maintained organized, fun and interactive classroom to help children feel safe.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed curriculum to advance physical, emotional, social and cognitive growth of children.
Shift Lead
Rocky Mountain Chocolate Factory
Norman, Oklahoma
11.2003 - 03.2008
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Student Staff
University of Oklahoma Libraries
Norman, Oklahoma
06.1998 - 08.1999
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Sorted, organized and maintained files.
- Collaborated with team to optimize workflow and achieve objectives.
Education
Bachelor of Arts - Multidisciplinary Studies
University of Oklahoma
09.1997 - 12.2008
Skills
Microsoft applications proficiency
undefinedTimeline
Lularoe Retailer
LuLaRoe
08.2016 - 05.2021
Starbucks Barista
Starbucks
08.2008 - 10.2009
Shift Lead
Rocky Mountain Chocolate Factory
11.2003 - 03.2008
Preschool Teacher
Pumpkin Shell Preschool
01.1999 - 05.2008
Student Staff
University of Oklahoma Libraries
06.1998 - 08.1999
Bachelor of Arts - Multidisciplinary Studies
University of Oklahoma
09.1997 - 12.2008
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