Tonique Brown
Dallas,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
Greystar
10.2022 - Current
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Evaluated property conditions and recommended improvements.
- Worked with maintenance staff to complete timely repairs and enhancements.
Leasing Professional
Greystar
03.2022 - 10.2022
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Invited prospects to fill out application upon completion of property tour.
- Escalated major issues to property manager for immediate remediation.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Verified tenant incomes and other information before accepting lease applications.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Leasing Consultant
AtlantIc-Pacific
06.2021 - 04.2022
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Temporary Leasing Consultant
BG Multifamily Staffing
05.2019 - 06.2021
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
911 Communications Training Officer
Public Safety Dispatcher
07.2014 - 06.2019
- Oversaw team completing system training, program training and daily workflow training.
- Conferred with management and other employees to understand work situations needing training updates.
- Developed, planned and implemented training programs.
- Selected or developed teaching aids such as training handbooks, tutorials or quick reference guides.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
Education
Bachelor of Science - Criminal Justice
Westwood College
Westminster, CO2013
Skills
- Microsoft Office
- Sales
- Administrative
- Marketing
- Property Management Systems
- Resident Relations
- Customer Service
- Communications
- Deadline-Oriented
- Project Management
- Professional Development
- Reports/Documentation
- Property Showing
- Database Administration
- Facility Supervision
- Staff Management
- Payment Processing
- Month-End Closings
- Rent Growth
- Oversee Maintenance
- Rent Pricing Optimization
- Deposit Accounting
- Conflict Handling
Websites
Timeline
Assistant Community Manager
Greystar
10.2022 - Current
Leasing Professional
Greystar
03.2022 - 10.2022
Leasing Consultant
AtlantIc-Pacific
06.2021 - 04.2022
Temporary Leasing Consultant
BG Multifamily Staffing
05.2019 - 06.2021
911 Communications Training Officer
Public Safety Dispatcher
07.2014 - 06.2019
Bachelor of Science - Criminal Justice
Westwood College