Toni R. Ware

Provide Executive Support to Maintenance Business Unit Manager, Maintenance Management, and team members: updating and distributing schedules for over 20 teams; coordinating training opportunities, vacation and team transition bid management for over 150 individuals; securely maintaining department HR records.

• Manage disparate calendars across multiple platforms and networks to maintain integrity without violating proprietary and security guidelines.
• Coordinated staff training programs, improving overall efficiency within the company through skill development.
• Manage communication and policy adherence between 5 Union management teams, Corporate Management, and Union members.
• Increased productivity with the implementation of digital tools for document management and collaboration.
• Enhanced communication between departments through proactive coordination of meetings and events.

Provide Executive Support to Director of Modeling and Operational Software for Missile Defense Agency and Director of Engineering. Support staff of over 200, including domestic and international travel arrangements, expense reporting, meeting coordination, security functions, base visit logistics, and on-boarding of new employees through off-boarding those leaving the program.

• Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Manage Executive Level International Travel for multiple travelers across disparate reporting and tracking platforms with strict compliance to guidelines and regulations, followed by complicated expense reporting.
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.

Honored to support the volunteers who make up the Employer Support of the Guard and Reserve (ESGR). Coordinate and Execute volunteer training and recognition events.

• Manage appointments and schedule for Chairman of ESGR, maintain calendar for volunteers and staff.
• Prepare and track awards presented to supporting employers and volunteers.
• Manage volunteer database including roster assignments, hours committed, training completed, and awards received.

Advocated for 10+ global Public Sector Services accounts simultaneously, including facilitating daily interactions among Customer, Technical Support and Services Delivery Team.

• Ensured customer satisfaction by maintaining constant communication between client, sales teams, and service teams.
• Monitored network stability, then presented trends and recommendations to customers to improve customer satisfaction and ensure contract renewal.
• Redesigned customer status presentations to deliver a stronger, clearer message. Team was then able to partner more closely with the customer and deliver stronger customer-focused outcomes.

• Managed domestic and international travel for Director, Operations Manager, and Regional managers with 50-70% travel expectations.
• Processed and analyzed key performance indicators for Region and Operation Management and sales teams including forecast accuracy, territory alignment, and quota assignment and five year fiscal projections.
• Coordinated complex annual meeting involving multiple presenters, high number of attendees and robust budget encompassing remote location arrangements and senior executive accommodations..
• Researched and presented historical trends for strategic planning to consistently grow business 10% for $170M+ Operation.