Tonisha Buckson
Graniteville,SC
Summary
Analytical thinker who is skilled at developing innovative solutions to complex problems. I learn quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and detail-oriented I am dedicated to improving efficiency, productivity and profitability through continuous process improvement. My aim is to obtain a role where my knowledge and skills can be leveraged and I can add value to your company by contributing to the development's overall goals and deliverables.
Overview
16
16
years of professional experience
Work History
Machine Operator
Bridgestone Americas
03.2015 - Current
- Follow detailed instructions to operate machines with accuracy and produce quality products.
- Operate multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Train new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Load raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Lubricate parts and performed minor maintenance to improve machine function.
- Repair minor mechanical issues and notified managers of more extensive equipment problems.
- Inspector of the product before it goes to the customer
- Operate forklift to place finished product on skids and transport to warehouse.
Customer Service /Retention Specialist
Tmobile
01.2008 - 03.2015
- Increased customer account renewals through proactive account management and personalized company approved offers.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Managed customers account change request, including adding and removing products and services and processing payment arrangements.
- Developed strong relationships with clients, fostering long-term loyalty and repeat business.
- Assisted with escalated customer issues and concerns utilizing negotiation and problem solving skills to ensure customer retention and loyalty.
- Multi-tasked while handling call volume of up to 70 calls per day.
- Marketed new products and services to existing customers.
Education
Bachelor of Arts -
The Universtiy of Arizona Global Campus
Chandler, AZ07.2025
High School Diploma -
North Augusta High School
North Augusta, SC06.1997
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Problem-Solving
- Computer Skills
- Machinery Operations
- Multitasking and Organization
- Documentation And Reporting
- Critical Decision-Making
Timeline
Machine Operator
Bridgestone Americas
03.2015 - Current
Customer Service /Retention Specialist
Tmobile
01.2008 - 03.2015
Bachelor of Arts -
The Universtiy of Arizona Global Campus
High School Diploma -
North Augusta High School
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