Tonisha Buckson
Graniteville,SC
Summary
Analytical thinker who is skilled at developing innovative solutions to complex problems. I learn quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and detail-oriented I am dedicated to improving efficiency, productivity and profitability through continuous process improvement. My aim is to obtain a role where my knowledge and skills can be leveraged and I can add value to your company by contributing to the development's overall goals and deliverables.
Overview
16
16
years of professional experience
Work History
Machine Operator
Bridgestone Americas
Graniteville, SC
03.2015 - Current
- Follow detailed instructions to operate machines with accuracy and produce quality products.
- Operate multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Train new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Load raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Lubricate parts and performed minor maintenance to improve machine function.
- Repair minor mechanical issues and notified managers of more extensive equipment problems.
- Inspector of the product before it goes to the customer
- Operate forklift to place finished product on skids and transport to warehouse.
Customer Service /Retention Specialist
Tmobile
Augusta,Ga
01.2008 - 03.2015
- Increased customer account renewals through proactive account management and personalized company approved offers.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Managed customers account change request, including adding and removing products and services and processing payment arrangements.
- Developed strong relationships with clients, fostering long-term loyalty and repeat business.
- Assisted with escalated customer issues and concerns utilizing negotiation and problem solving skills to ensure customer retention and loyalty.
- Multi-tasked while handling call volume of up to 70 calls per day.
- Marketed new products and services to existing customers.
Education
Bachelor of Arts -
The Universtiy of Arizona Global Campus
Chandler, AZ07.2025
High School Diploma -
North Augusta High School
North Augusta, SC06.1997
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Problem-Solving
- Computer Skills
- Machinery Operations
- Multitasking and Organization
- Documentation And Reporting
- Critical Decision-Making
Timeline
Machine Operator
Bridgestone Americas
03.2015 - Current
Customer Service /Retention Specialist
Tmobile
01.2008 - 03.2015
Bachelor of Arts -
The Universtiy of Arizona Global Campus
High School Diploma -
North Augusta High School