Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Tonisha Dorsey

Riverdale,GA

Summary

Enthusiastic, experienced customer service professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.


Overview

17
17
years of professional experience

Work History

Cashier

Cookout Restaurant
12.2023 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Bartender

MixedUp Events
01.2020 - Current
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Adhere and upheld strict regulations for safe alcohol service and food safety.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Cultivated strong relationships with customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Caregiver

Family Caretaker
02.2017 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Lead Event Assistant

JW Suite Events
01.2022 - 01.2023
  • Trained new hires on policies, procedures, and day to day responsibilities of the company.
  • Follow all company standards regarding paperwork, time management, cash management and loss prevention, and revenue
  • Provides a safe working environment in accordance with OSHA standards and maintain a clean and organized accident-free work area
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Assist and Directed team to set up and keep banquet space clean and presentable for guests.
  • Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.

Attorney Admin/Executive Personal Assistant

Griffin-Puckett Attorneys at Law
01.2021 - 12.2021
  • Communicated with clients and collected information to research cases on behalf of counsel.
  • Developed strategies to resolve cases in client's best interest.
  • Filed timely case pleadings to meet firm deadlines.
  • Drafted comprehensive legal documents such as pleadings, motions, briefs, contracts, wills, and trusts for various clients.
  • Conducted thorough due diligence investigations to uncover critical information pertinent to clients'' legal matters.


Assistant Manager

U-Stor Self Storage
02.2019 - 10.2021
  • Maintained daily and monthly reports to ensure accurate, detailed documentation for auditing purposes.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.


Cash Management Services Lead Teller

Loomis
07.2015 - 07.2017


  • Used multi, heavy duty equipment in conjunction with preparing multiple detailed reports
  • Trained new hires on policies, procedures, and day to day responsibilities within department
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Processed wide variety of retail banking transactions for commercial customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches, along with reports.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
  • Investigated and promptly resolved issues with patron accounts.
  • Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
  • Prevented losses by identifying suspicious activities and escalating concerns according to company's policies and procedures.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits through armored car transactions.

Bank Teller

Wells Fargo
12.2011 - 08.2015
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Removed mutilated currency from circulation.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Reviewed and order foreign currency through company's exchange system.

Server/Bartender

Darden Restaurants, Olive Garden
10.2007 - 02.2012
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Contributed to inventory management by monitoring stock levels.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Education

Bachelor of Science - Biology

Grambling State University
Grambling, LA
05.2003

High School Diploma -

John Ehret High School
Marrero, LA
05.1998

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Strong multitasking
  • Highly reliable
  • Case Management
  • Attention to Detail
  • Problem-Solving
  • Time Management

Professional Development

  • Coaching
  • Volunteering with recreational sport
  • Organized
  • Problem Solver
  • Adaptable
  • Analyzer

Timeline

Cashier

Cookout Restaurant
12.2023 - Current

Lead Event Assistant

JW Suite Events
01.2022 - 01.2023

Attorney Admin/Executive Personal Assistant

Griffin-Puckett Attorneys at Law
01.2021 - 12.2021

Bartender

MixedUp Events
01.2020 - Current

Assistant Manager

U-Stor Self Storage
02.2019 - 10.2021

Caregiver

Family Caretaker
02.2017 - Current

Cash Management Services Lead Teller

Loomis
07.2015 - 07.2017

Bank Teller

Wells Fargo
12.2011 - 08.2015

Server/Bartender

Darden Restaurants, Olive Garden
10.2007 - 02.2012

High School Diploma -

John Ehret High School

Bachelor of Science - Biology

Grambling State University

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Tonisha Dorsey