Tonisha Parker
Middletown,CT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
1
1
Certification
Work History
DUAL GENERAL MANAGER
La Quinta Inn by Wyndham Auburn MA & Salem NH
01.2022 - Current
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Monthly P&L's, YOY Budget, Weekly Revenue Structure, Medallia & Time Keeping
GENERAL MANAGER
La Quinta Inn by Wyndham, New Haven, CT
05.2017 - 12.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget implementations, employee evaluations, and contract details.
Assistant General Manager
Courtyard By Marriott
05.2008 - 03.2015
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Education
High School Diploma -
HAMDEN HIGH SCHOOL
Hamden, CT05.1995
Skills
- Performance Analysis
- Marketing Management
- Staff Training and Development
- Human Resources Management
- Operations Management
- Decision Making
- Quality Assurance
- Financial Management
Certification
- Marriott Connect.U
- ServSafe & TiPs
Personal Information
Title: Hotel General Manager
References
References available upon request
Timeline
DUAL GENERAL MANAGER
La Quinta Inn by Wyndham Auburn MA & Salem NH
01.2022 - Current
GENERAL MANAGER
La Quinta Inn by Wyndham, New Haven, CT
05.2017 - 12.2021
Assistant General Manager
Courtyard By Marriott
05.2008 - 03.2015
High School Diploma -
HAMDEN HIGH SCHOOL
- Marriott Connect.U
- ServSafe & TiPs
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