Tonisha Reid
Portsmouth,VA
Summary
Dynamic Sales Manager with a proven track record at ABC Stores, excelling in customer relationship management and employee training. Expert in developing sales strategies that enhance loyalty and drive repeat business. Adept at leading teams to achieve operational excellence while fostering a culture of collaboration and communication.
Overview
16
16
years of professional experience
Work History
Sales Manager
ABC Stores
Portsmouth, Va
08.2024 - Current
- Led team meetings to discuss sales strategies and customer feedback.
- Trained new staff on product knowledge and customer service protocols.
- Collaborated with marketing team to promote special events and offers.
- Developed relationships with customers to enhance loyalty and repeat business.
- Oversaw inventory management to ensure stock availability and organization.
- Assisted in resolving customer complaints efficiently and professionally.
Lead Manager
KFC Restaurant
Portsmouth, VA
09.2015 - 08.2024
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels to maintain product availability and freshness.
- Developed staff schedules to optimize labor resources and coverage.
- Conducted performance evaluations to enhance team effectiveness.
- Collaborated with management on promotional strategies and menu updates.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Responded to customer inquiries and complaints professionally.
Lead Manager
Burger King
Portsmouth, VA
05.2009 - 10.2015
- Supervised daily operations to ensure efficient service delivery.
- Prepared weekly schedules to maintain adequate floor coverage.
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
- Conducted regular meetings with the team to discuss progress on projects and tasks.
- Assisted with training and development of store associates.
- Provided guidance and support for team members in order to enhance their work performance and development.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Norcom High School
Portsmouth, VA06-2010
Skills
- Sales strategy
- Customer relationship management
- Inventory management
- Employee training
- Performance evaluation
- Market analysis
- Team collaboration
- Customer service excellence
- Excellent communication skills
- Leadership development
Timeline
Sales Manager
ABC Stores
08.2024 - Current
Lead Manager
KFC Restaurant
09.2015 - 08.2024
Lead Manager
Burger King
05.2009 - 10.2015
High School Diploma -
Norcom High School
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