Tonisha Tunstall
Ft Worth
Summary
Dynamic and detail-oriented professional with extensive experience at Ciox Healthcare, excelling in critical thinking and problem-solving. Proven track record in managing high-volume medical record requests while ensuring HIPAA compliance. Recognized for fostering strong relationships and enhancing operational efficiency through effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Lowe's
12.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
ROI Specialist
Ciox Healthcare
08.2021 - 07.2023
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.
- Developed strong relationships with third-party payers, facilitating prompt resolution of claims issues and ensuring accurate reimbursements.
- Performed audits on patient accounts to ensure proper coding and billing procedures were followed for maximum reimbursement rates.
- Conducted root cause analysis on financial discrepancies, identifying areas for improvement in billing and reimbursement processes.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Material Handler
ResMed
01.2020 - 03.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
Medical Records Technician
William Beaumont Hospital
05.2017 - 04.2019
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Maintained patient records in compliance with security regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
Medical Support Assistant
Soldier Family Medical Clinic
10.2010 - 12.2016
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Streamlined patient check-in process with effective communication and organization skills.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Interviewed patients to verify and update clinical and demographic records.
Education
Associate of Applied Science - Business Administration And Management
DeVry University
Atlanta, GA08-2022
Skills
- Critical thinking
- Data entry
- Account updating
- Microsoft Excel
- Attention to detail
- Leadership
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organization and time management
- Problem-solving
- Customer service
Timeline
Customer Service Representative
Lowe's
12.2023 - 10.2024
ROI Specialist
Ciox Healthcare
08.2021 - 07.2023
Material Handler
ResMed
01.2020 - 03.2021
Medical Records Technician
William Beaumont Hospital
05.2017 - 04.2019
Medical Support Assistant
Soldier Family Medical Clinic
10.2010 - 12.2016
Associate of Applied Science - Business Administration And Management
DeVry University
Similar Profiles
Roghan AshmeadeRoghan Ashmeade
Assistant Store Merchandising Manager at Lowe'sAssistant Store Merchandising Manager at Lowe's
Bryan Bryan SanchezBryan Bryan Sanchez
Front End Loader at Lowe'sFront End Loader at Lowe's
Zeb RichardsonZeb Richardson
Pro Sales Manager at Lowe'sPro Sales Manager at Lowe's
Elissa TaylorElissa Taylor
Customer Service at Lowe'sCustomer Service at Lowe's
CHARLES RAINEYCHARLES RAINEY
PROCURMENT,ADMINITRATE ASSISTANT, PARTS MANAGE at TEXAS RV OULTET SUPERSTOREPROCURMENT,ADMINITRATE ASSISTANT, PARTS MANAGE at TEXAS RV OULTET SUPERSTORE