TONISHA VENSON
Woodside,NY
Summary
Accomplished in program coordination, event planning, and staff training, with expertise in both remote and in-person settings. Skilled in Microsoft Office, curriculum development, housing management, and hospitality. Strong background in process improvement, tenant relations, and stakeholder communication. Dedicated to efficiency, organization, and team collaboration to enhance program success.
Overview
7
7
years of professional experience
Work History
Program Administrative Assistant
Community Capacity Development
Queens, NY
08.2021 - 09.2024
- Assisted in designing and implementing a professional and personal development curriculum for youth (ages 16-24).
- Scheduled and coordinated meetings, conferences, and special events, including local, nationwide, and out-of-state engagements.
- Managed phone and email inquiries, ensuring prompt and professional communication.
- Prepared agendas, minutes, and essential program documents
- Developed and maintained spreadsheets and databases for program tracking.
- Processed invoices, payments, and reimbursements within budget guidelines.
- Created and distributed correspondence, event proposals, and 'run-of-shows.'
- Facilitated staff meetings to support referrals and case management.
- Performed additional duties as assigned by the Program Director.
Housing Assistant
New York City Housing Authority
Bronx, NY
01.2020 - 06.2021
- Initially worked full-time in-office and was promoted to a hybrid schedule (2 days in-office, 3 days remote) due to strong performance.
- Managed over 100 residents, ensuring efficient communication and support.
- Conducted monthly home visits to assess tenant well-being and address concerns.
- Organized and maintained tenant files, lease agreements, and other records.
- Represented the organization in court for rent arrears and repair disputes.
- Responded to tenant inquiries via phone and email, resolving issues promptly.
- Maintained accurate records of tenant payments and outstanding balances.
- Performed administrative tasks, including drafting correspondence, filing documents, and scheduling appointments.
Shift Leader
TGI Fridays
Queens, NY
01.2018 - 05.2020
- Prepared high-quality dishes in a fast-paced environment, ensuring consistency in taste, presentation, and portioning.
- Trained new hires on food standards using Microsoft Word and PowerPoint to develop training materials.
- Managed inventory by tracking stock levels and ensuring ingredient availability.
- Resolved customer complaints promptly, enhancing satisfaction and dining experience.
Education
Bachelor of Science - Business Administration And Management
Plaza College
Forest Hills, NY01.2018
High School Diploma -
Penn Foster High School
Scranton, PA01.2015
Skills
- Knowledgeable in: Microsoft Office Suite, Google Workspace, Outlook, Canva, Zoom, and WebEx
- Remote Working Experience
- Program Administration
- Organization and Time Management
- Meeting Facilitation
- Filing and Record Keeping
- Excellent Communication and Interpersonal Skills
- Event Planning and Coordination
- Scheduling and Calendar Management
- Staff Training and Development
- Office Management
- Budget Administration
Accomplishments
- Microsoft Office Specialist, 03/01/18
- Mental Health First Aid USA, 01/01/20
- Certificate of Recognition from Mayor, Eric Adams, 01/01/22
- Certificate of Recognition from Senator, Charles E. Schumer, 01/01/22
Volunteer Experience
- Assist high school students and graduates with job readiness, including resume building and interview workshops.
- Support the community with grant and event proposals, college admissions guidance, homework help, and learner’s permit preparation.
- Assist and facilitate professional and personal development sessions for LaGuardia Community College interns through CCD during seasonal programs.
Timeline
Program Administrative Assistant
Community Capacity Development
08.2021 - 09.2024
Housing Assistant
New York City Housing Authority
01.2020 - 06.2021
Shift Leader
TGI Fridays
01.2018 - 05.2020
Bachelor of Science - Business Administration And Management
Plaza College
High School Diploma -
Penn Foster High School
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