Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonisha R Wilson

Summary

Dynamic Trainer at DHL Supply Chain with expertise in employee training and performance evaluation. Proven ability to adapt curriculum to meet diverse learner needs, enhancing productivity and engagement. Strong communicator skilled in conflict resolution, fostering a collaborative environment that drives results. Committed to continuous improvement through ongoing professional development.

Overview

14
14
years of professional experience

Work History

Trainer

DHL Supply Chain
Memphis, TN
11.2019 - 06.2025
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Explained goals and expectations required of trainees.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.

Customer Service Representative

National Guard
Memphis, TN
03.2018 - 10.2019
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.

Collector

I Financial
Memphis, TN
10.2016 - 02.2018
  • Assisted customers with inquiries regarding billing statements and account status.
  • Managed customer accounts by obtaining payment information and updating records.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Verified customer account balances and processed payments accordingly.

Customer Service Representative

TitleMax
Memphis, TN
12.2013 - 10.2016
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Cashier

Chic-Fil-A
Memphis, TN
02.2012 - 11.2013
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.

Order Picker

Nike Warehouse
Memphis, TN
05.2011 - 02.2012
  • Completed paperwork related to order picking tasks accurately and promptly.
  • Assembled boxes or other containers and packed items carefully to ensure safe shipment.
  • Stacked cartons on pallets according to size and weight specifications.
  • Ensured that all safety regulations were followed while performing work duties.
  • Utilized scanning equipment for picking, packing and shipping orders.
  • Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.

Education

High School Diploma -

Overton High School
Memphis, TN
05-2010

Skills

  • Employee training
  • Learning management
  • Curriculum development
  • Performance evaluation
  • Training needs assessment
  • Customer service
  • Communication skills
  • Adaptability
  • Feedback delivery
  • Team collaboration
  • Conflict resolution
  • Worker auditing
  • Planning and coordination
  • Consistent approach
  • Public speaking
  • Database management

Timeline

Trainer

DHL Supply Chain
11.2019 - 06.2025

Customer Service Representative

National Guard
03.2018 - 10.2019

Collector

I Financial
10.2016 - 02.2018

Customer Service Representative

TitleMax
12.2013 - 10.2016

Cashier

Chic-Fil-A
02.2012 - 11.2013

Order Picker

Nike Warehouse
05.2011 - 02.2012

High School Diploma -

Overton High School

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