Toni Shay Watson
Lauderhill,FL
Summary
Dynamic Administrative Assistant with proven experience at Safety & Fire Systems Limited, delivering exceptional customer service and managing complex administrative tasks with precision. Skilled in invoice processing, client relationship management, and maintaining operational efficiency, while upholding confidentiality and professionalism at all times. A motivated and results-driven professional with a strong background in customer service, sales, and administrative support.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Safety & Fire Systems Limited
02.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed the preparation of purchase orders, and provided customers with accurate quotations and detailed invoices in a timely manner.
- Provided support by temporarily taking over colleagues' responsibilities during their vacation leave, ensuring continuity of operations and maintaining workflow efficiency.
Receptionist Administrator
The H & D Law Firm
05.2022 - 07.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted with case preparation by organizing documents, compiling evidence, and supporting attorneys with administrative and research tasks.
- Conducted client research using official attorney databases to verify credentials and gather relevant legal background information.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12-2023
Associate of Arts - Liberal Arts And Sciences
Orange County Community College
Middletown, NY05-2021
Associate of Arts - Social Sciences
Pre-University of The West Indies
Jamaica06-2017
High School Diploma -
Oberlin High School
Jamaica06-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Knowledge of Quickbooks
- Customer and client relations
- Professional communication
- Data organization
- Invoice processing
- Multi-line phone systems
- Purchase orders organization
- Drafting Quotations
Timeline
Administrative Assistant
Safety & Fire Systems Limited
02.2024 - 02.2025
Receptionist Administrator
The H & D Law Firm
05.2022 - 07.2022
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts - Liberal Arts And Sciences
Orange County Community College
Associate of Arts - Social Sciences
Pre-University of The West Indies
High School Diploma -
Oberlin High School
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