Aidin
TONISSA R. HILL
Murfreesboro,TN
Summary
Experienced Program Manager offering advanced knowledge of operations across functional operations and projects related to education, retail management, and systems management. Excellent understanding of organizational strategies and implementation of new initiatives. Advanced skills in financial management, budgeting, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
Work History
Program Manager
Vanderbilt University Medical Center, Vanderbilt Home Care Services
Nashville, TN
01.2019 - Current
- Work in tandem with board-certified medical providers across multiple disciplines to perform a variety of tasks such as document patient encounters, review prior medical records, and coordinate care for patients in a home setting
- Review home health orders/data for deficiencies or errors and correct any incompatibilities if possible
- Oversees creation, coordination and execution of Intake referral program
- Utilize system scheduling module, Crescendo communication tools and reports to ensure timely and well-coordinated patient visits in an effectively and accurate manner
- Provides budgetary management to program
- Provides training and guidance for clinicians and individuals supporting the program
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Intake Coordinator
Vanderbilt Home Care Services
Nashville, TN
04.2018 - 01.2019
- Processed requests for services and enter medical and demographic data into EHR systems: experienced in Aidin, EPIC, and Crescendo systems
- Followed up with patients regarding Start of Care & services being provided to measure satisfaction
- Served as main point of contact for inbound callers, communicating with multiple service providers
- Accuracy rate of referrals at or above 98%
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managerial Assistant
Bowling Green Municipal Utilities
Bowling Green, KY
12.2013 - 04.2018
- Compose and distribute letters, meeting agendas and minutes, routine correspondences and reports; vendor/contract management
- Assist System Managers in planning and executing annual budgets and presentations
- Coordinate travel and expense logistics for all employees
- Create and implement Standard Operating Procedures, controlling all activities for Water Division to adhere to government rules and regulations
- Prepare informational and bid items for presentation to BGMU Board of Directors for their review/approval at monthly meetings
- Organize professional associations’ utility related luncheons, meetings, and conferences
- Develop and submit applications for grants and loans to various government resources
Elementary School Secretary
Bowling Green Independent School District
Bowling Green, KY
06.2012 - 12.2013
- Managed school’s financials through EPES accounting software: prepared monthly budget
- Assisted with scheduling and coordinating fire, earthquake, and emergency drills
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
Adjunct Instructor
Western Kentucky University
Bowling Green, KY
06.1997 - 05.2012
- Developed and implemented lessons in college success strategies and career development
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
- Aided in migration of technological options and course materials for Freshman Seminar and Blackboard software to add better functionality for students and faculty members.
Testing Center Director
Southcentral Kentucky Community & Technical College
Bowling Green, KY
09.2002 - 05.2011
- Served as Chief GED Examiner for Warren, Simpson, and Butler counties in Kentucky
- Supervised all administrative personnel with their operational tasks
- Coordinated testing services for College and external agencies, businesses, and industries
- Interpreted placement and testing reports for students and business and industry clients
- Developed and implemented budget strategies and activities for department
- Served on College’s Strategic Planning Team, Business Studies Advisory Committee, Staff Council, COE Accreditation Committee, and Safety Committee
- Certified test administrator for ACT, Inc., Certiport, Harcourt, Lasergrade/ PSI, Inc., and Pearson, Inc.
Education
Master of Arts - Higher Education Administration
University of Louisville
Louisville, KY 08.2004 - 05.2005
Master of Arts - Interdisciplinary Administration (Business & Communications
Western Kentucky University
Bowling Green, KY 01.2000 - 12.2000
Bachelor of Arts - Business & Marketing Education
Western Kentucky University
Bowling Green, KY 08.2011 - 05.2012
Bachelor of Arts - General Business
Western Kentucky University
Bowling Green, KY 08.1994 - 05.1999
Skills
Policy and procedure improvements
undefinedSoftware
Crescendo
EPIC
EPES
Timeline
Program Manager
Vanderbilt University Medical Center, Vanderbilt Home Care Services
01.2019 - Current
Intake Coordinator
Vanderbilt Home Care Services
04.2018 - 01.2019
Managerial Assistant
Bowling Green Municipal Utilities
12.2013 - 04.2018
Elementary School Secretary
Bowling Green Independent School District
06.2012 - 12.2013
Bachelor of Arts - Business & Marketing Education
Western Kentucky University
08.2011 - 05.2012
Master of Arts - Higher Education Administration
University of Louisville
08.2004 - 05.2005
Testing Center Director
Southcentral Kentucky Community & Technical College
09.2002 - 05.2011
Master of Arts - Interdisciplinary Administration (Business & Communications
Western Kentucky University
01.2000 - 12.2000
Adjunct Instructor
Western Kentucky University
06.1997 - 05.2012
Bachelor of Arts - General Business
Western Kentucky University
08.1994 - 05.1999
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