Tonita Hernandez
Lawrence,MA
Summary
Adept at patient-focused care and multi-tasking, I significantly enhanced patient satisfaction at Mary Immaculate Nursing Home by customizing meal plans and ensuring safe, efficient patient transport. My CPR certification and strong patient communication skills complement my achievements, including streamlining transportation coordination and maintaining high sanitation standards.
Overview
18
18
years of professional experience
Work History
Diet Aide
Mary Immaculate Nursing Home
Lawrence, MA
01.2024 - Current
- Facilitated communication between kitchen staff and clinical teams regarding pertinent patient information such as allergies or new dietary restrictions.
- Contributed to a clean and safe working environment by maintaining sanitation standards in food preparation areas.
- Improved patient satisfaction by providing customized meal plans based on dietary needs and preferences.
- Played a key role in special event catering, coordinating menu planning and execution for seamless dining experiences.
- Maintained positive relationships with healthcare staff, fostering a team-oriented approach towards patient care.
- Addressed patient concerns promptly, ensuring satisfaction with their meals while remaining compliant with dietary restrictions.
- Maintained compliance with relevant local, state, and federal regulations pertaining to food service operations within a healthcare setting.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Housekeeping Cleaner
Mary Immaculate Nursing Home
Lawrence, MA
01.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Medical Driver
Caring Choice Transportation
Georgetown, MA
08.2014 - 06.2015
- Assisted in training new hires, sharing best practices for safe and efficient patient transportation.
- Provided exceptional customer service, addressing any concerns or special needs of patients while in transit.
- Streamlined transportation coordination with medical staff, resulting in improved efficiency of patient pickups and dropoffs.
- Stayed up-to-date on advancements in industry standards related to patient care during transport.
Housekeeper
Maids
Georgetown, MA
04.2011 - 08.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
NRT 7-D Bus Driver
NRT
Newburyport, MA
08.2007 - 02.2012
- CPR certified.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Education
High School Diploma -
Haverhill, High School
Haverhill, MA06.2003
Skills
- Patient focused care
- Patient communication
- Patient transport
- Allergen awareness
- Computer skills
- CPR certified
- Multi tasking
Timeline
Diet Aide
Mary Immaculate Nursing Home
01.2024 - Current
Housekeeping Cleaner
Mary Immaculate Nursing Home
01.2024 - Current
Medical Driver
Caring Choice Transportation
08.2014 - 06.2015
Housekeeper
Maids
04.2011 - 08.2013
NRT 7-D Bus Driver
NRT
08.2007 - 02.2012
High School Diploma -
Haverhill, High School