Kayla Stokes

• Develop, implement and enforce comprehensive Cybersecurity policies, principles and practices
• Responsible for incidence response efforts and mitigating potential security threats
• Responsible for Evaluating document defects using applications such as Jira and azure Devops
• Ensure swift recovery from cybersecurity incidents
• Conduct regular vulnerability assessments and penetration testing to identify and address potential security risks
• Evaluate regulatory requirements and internal policies through thorough security audits and inspection, to ensure compliance
• Maintain and improve data protection strategies that guarantee the confidentiality, integrity, and availability of sensitive information
• Coordinated and delivered cybersecurity awareness training programs to enhance employee understanding of security best practices
• Managed user access controls, including authentication and authorization mechanisms, to ensure secure access to systems and data
• Assisted in storing, processing and analyzing data using software and technology tools
• Demonstrated the ability to perform independent tasks with precision and attention to detail, contributing to the overall success of material handling operations

• Enhance claim processing efficiency by implementing corrective actions on errors pending in the system, improving overall claim processing efficiency by 25%
• Create, maintain, and modify databases, spreadsheets, and reports for the department
• Provide guidance and support in the absence of supervisors, ensuring continuity of operations and high-quality output
• Conduct regular audits of claim processing procedures and documentation, ensuring accurate compliance with government laws and regulations
• Design and implement robust training programs to increase employee awareness of compliance, policies, and procedures, resulting in a 30% increase in adherence to regulations
• Ensure meticulous maintenance of records for workstations, software, servers, routers, firewalls, and network switches.
• Contributing to the smooth functioning of information systems infrastructure by using Subject Matter Expertise
• Ensured strict adherence to Military and Veterans Health (MVH) regulations in claim processing, maintaining high standards of accuracy and compliance

• Enhance Customer Satisfaction by Providing hands-on assistance to customers, resulting in high levels of customer satisfaction and repeat business
• Collaborate with management to develop and implement strategies for achieving operational and sales targets, contributing to the overall success of the store
• Responsible for completing sales presentations, effectively promoting products, and increasing brand awareness, leading to a measurable increase in profits and revenues
• Conduct accurate physical inventory counts and addressed internal supply problems promptly
• Ensure optimal inventory levels and minimizing stockouts
• Collaborate with colleagues and management to maintain a clean and organized store appearance

• Foster a positive work environment, and enhancing the overall customer experience